• Job Description

  Req#: A3466-25-0043?language=en&page=973&sort=publicationDateDesc

  Job summary

  A fantastic opportunity for a Receptionist to join our team has arisen! This role is varied and exciting. We currently have a vacancy for 12 hours per week at our Harold street practice.

  The ideal candidates will relish the challenge of working in general practice, communicating with patients and clinicians alike and working within our friendly team.

  Main duties of the job

  We would love to meet someone with experience of working in a customer/patient focused environment and invite applications from candidates with no previous experience of General Practice.

  In exchange we can offer a competitive rate of pay, 25 days holiday per year plus bank holidays (pro rata for part time), access to join the NHS Pension Scheme, Medicash Health Scheme, plus training and development.

  About us

  Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).

  Details

  Date posted

  25 June 2025

  Pay scheme

  Other

  Salary

  £23,874.98 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3466-25-0043

  Job locations

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Harold Street Medical Centre

  2 Harold Street

  Sheffield

  S6 3QW

  
  

  Job description

  Job responsibilities

  Principal Duties

  Operating the administrative functions of the practices telephone booking systems.

  Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

  Front of house, welcome role, meeting and greeting patients coming into the practice.

  Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.

  Process new patient registrations and temporary registrations.

  Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.

  Use appropriate methods to communicate effectively within a team.

  Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.

  Chaperone for a clinician if requested.

  Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.

  Record episodes from incoming items of post and log correctly.

  Provide administrative support for data quality.

  To assist with the daily production of prescriptions, nomads & repeat dispensing.

  To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.

  Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.

  Take and record messages for clinical staff e.g. home visits and further medical advice.

  Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.

  Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.

  Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

  Opening and securing of premises as required.

  Other

  To be responsible for continuing personal development

  To have an annual appraisal with line manager.

  Service Development

  Assist in development of practice policies and procedures.

  Confidentiality

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

  Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

  Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

  Making effective use of training to update knowledge and skills, and initiate and manage the training of others

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed

  Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers

  Undertaking periodic infection control training (annually)

  Routine management of own team/team areas, and maintenance of workspace standards

  Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources General

  The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.

  Job description

  Job responsibilities

  Principal Duties

  Operating the administrative functions of the practices telephone booking systems.

  Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

  Front of house, welcome role, meeting and greeting patients coming into the practice.

  Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.

  Process new patient registrations and temporary registrations.

  Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.

  Use appropriate methods to communicate effectively within a team.

  Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.

  Chaperone for a clinician if requested.

  Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.

  Record episodes from incoming items of post and log correctly.

  Provide administrative support for data quality.

  To assist with the daily production of prescriptions, nomads & repeat dispensing.

  To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.

  Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.

  Take and record messages for clinical staff e.g. home visits and further medical advice.

  Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.

  Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.

  Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

  Opening and securing of premises as required.

  Other

  To be responsible for continuing personal development

  To have an annual appraisal with line manager.

  Service Development

  Assist in development of practice policies and procedures.

  Confidentiality

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

  Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

  Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

  Making effective use of training to update knowledge and skills, and initiate and manage the training of others

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed

  Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers

  Undertaking periodic infection control training (annually)

  Routine management of own team/team areas, and maintenance of workspace standards

  Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources General

  The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent English and Maths at grade C or above.

  Desirable

  • Receptionist or Medical Terminology Qualifications

  Knowledge and Skills

  Essential

  • Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills

  Desirable

  • Clinical System Use (SystmOne)

  Experience

  Essential

  • Experience of working in a reception environment dealing with patients/general public in person and by phone IT experience using Microsoft Office and e-mail

  Desirable

  • Previous experience of working within the NHS Previous experience of working in a GP practice

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent English and Maths at grade C or above.

  Desirable

  • Receptionist or Medical Terminology Qualifications

  Knowledge and Skills

  Essential

  • Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills

  Desirable

  • Clinical System Use (SystmOne)

  Experience

  Essential

  • Experience of working in a reception environment dealing with patients/general public in person and by phone IT experience using Microsoft Office and e-mail

  Desirable

  • Previous experience of working within the NHS Previous experience of working in a GP practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Sheffield

  Address

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Employer's website

  http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Sheffield

  Address

  Primary Care Sheffield Ltd

  28 Kenwood Park Road

  Sheffield

  S7 1NF

  
  

  Employer's website

  http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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