• Job Description

  Req#: A1863-25-0033?language=en&page=354&sort=publicationDateDesc

  Job summary

  As a key member of the Patient Services team you will be responsible for providing an efficient reception function that includes some specific administration duties.

  Main duties of the job

  To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.

  To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.

  To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones

  To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.

  To deal with general queries and liaise effectively with clinicians and other staff as required.

  To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

  To provide chaperoning service where requested by the clinician and/or patient.

  To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication.

  About us

  We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.

  We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.

  Benefits include:

  • 5 weeks annual leave (pro rata for part time hours)
  • Birthday Holiday
  • Well-being day
  • NHS pension

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  £12.37 to £13.11 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1863-25-0033

  Job locations

  Shipley Health Centre

  Alexandra Road

  Shipley

  West Yorkshire

  BD18 3EG

  
  

  Westcliffe Medical Centre

  Westcliffe Road

  Shipley

  West Yorkshire

  BD18 3EE

  
  

  Job description

  Job responsibilities

  To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.

  To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.

  To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.

  To signpost patients to the most appropriate service.

  To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones

  To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.

  To deal with general queries and liaise effectively with clinicians and other staff as required.

  To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

  Job description

  Job responsibilities

  To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.

  To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.

  To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.

  To signpost patients to the most appropriate service.

  To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones

  To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.

  To deal with general queries and liaise effectively with clinicians and other staff as required.

  To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

  Person Specification

  Experience

  Essential

  • Communication skills, both written and verbal
  • Competent use of IT
  • Ability to deal confidently and courteously with people both in person and over the telephone.
  • Ability to work flexibly as a team member
  • Able to work on own initiative and prioritise workload
  • Empathetic, honest, caring
  • Diplomatic and considered
  • Able to work under pressure

  Desirable

  • Competent in the use of SystemOne
  • Well -developed IT skills

  Qualifications

  Essential

  • Experience working in a patient focused environment
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Reception experience in General Practice or the NHS
  • GCSE English language, grade C or above (or equivalent)

  Desirable

  • Working knowledge of Microsoft Office applications
  • NVQ 2/3 Customer service (or equivalent)

  Hours of work

  Essential

  • The role will be predominately afternoons and may require cover of enhanced access till 8pm, however this can be discussed in interview.

  Person Specification

  Experience

  Essential

  • Communication skills, both written and verbal
  • Competent use of IT
  • Ability to deal confidently and courteously with people both in person and over the telephone.
  • Ability to work flexibly as a team member
  • Able to work on own initiative and prioritise workload
  • Empathetic, honest, caring
  • Diplomatic and considered
  • Able to work under pressure

  Desirable

  • Competent in the use of SystemOne
  • Well -developed IT skills

  Qualifications

  Essential

  • Experience working in a patient focused environment
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Reception experience in General Practice or the NHS
  • GCSE English language, grade C or above (or equivalent)

  Desirable

  • Working knowledge of Microsoft Office applications
  • NVQ 2/3 Customer service (or equivalent)

  Hours of work

  Essential

  • The role will be predominately afternoons and may require cover of enhanced access till 8pm, however this can be discussed in interview.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Affinity Care

  Address

  Shipley Health Centre

  Alexandra Road

  Shipley

  West Yorkshire

  BD18 3EG

  
  

  Employer's website

  https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Affinity Care

  Address

  Shipley Health Centre

  Alexandra Road

  Shipley

  West Yorkshire

  BD18 3EG

  
  

  Employer's website

  https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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