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Job Description
- Req#: A3637-25-0007?language=en&page=594&sort=publicationDateDesc
- Arrange appointments either via telephone/face to face assisting with acute patient queries through on-line system
- Support clinical team working in the practice
- Be the first point of contact for patients
- Dealing with patient enquiries both by telephone or face to face
- Providing patients/pharmacists repeat prescriptions
- Monitor duty appointments and push doctor
- Dealing with patient tasks from Doctors in a pro-active manner
- Entering details onto the patient computer medical records
- Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
- Generating repeat prescriptions
- Registering temporary and regular patients on to the computer system
- locking doors, security alarms where relevant. Complying with Data protection and smartcard security
- Ensure confidentiality at all times
- Infection control, ensuring reception is compliant
- Comply and familarise yourself with the practice's policies and procedures
- Carry out any reasonable request by doctors and managers
- Arrange appointments either via telephone/face to face assisting with acute patient queries through on-line system
- Support clinical team working in the practice
- Be the first point of contact for patients
- Dealing with patient enquiries both by telephone or face to face
- Providing patients/pharmacists repeat prescriptions
- Monitor duty appointments and push doctor
- Dealing with patient tasks from Doctors in a pro-active manner
- Entering details onto the patient computer medical records
- Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
- Generating repeat prescriptions
- Registering temporary and regular patients on to the computer system
- locking doors, security alarms where relevant. Complying with Data protection and smartcard security
- Ensure confidentiality at all times
- Infection control, ensuring reception is compliant
- Comply and familarise yourself with the practice's policies and procedures
- Carry out any reasonable request by doctors and managers
- GCSE Grade A to C or equivalent in English
- Experience of working in a GP Surgery desirable but not essential as full training will be given
- knowledge of system one
- GCSE Grade A to C or equivalent in English
- Experience of working in a GP Surgery desirable but not essential as full training will be given
- knowledge of system one
Job summary
We are looking for a Temporary Receptionist to join our dynamic and friendly team. In this high achieving practice only a stones throw away from Southsea seafront
This role is for 26.5 hours worked over 3 days.
Shifts are :
Tues 8am -6.30pm
Weds 1-6.30pm
Thurs 8am-6.30pm
This role is to cover maternity leave for 9 months
Two days are never the same within this exciting role.
You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.
Main duties of the job
You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
Our team of 43 is made up of six GP partners and two salaried GPs. Three nurse practitioners, three practice nurses and two health care assistants. We have a list size of 11,500 patients worked over two sites. We are a training practice and continually develop all our team. If you are looking for part time temporary work in an exciting reception role this could be the perfect position for you.
Details
Date posted
15 August 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
A3637-25-0007
Job locations
34-36 Waverley Road
Southsea
Hampshire
PO5 2PW
Craneswater Group Practice
Salisbury Road
Southsea
Hampshire
PO49QX
Job descriptionJob description
Job responsibilities
Main duties of the job
The main duties of the role are:
Administration
General Duties
Job responsibilities
Main duties of the job
The main duties of the role are:
Administration
General Duties
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Employer details
Employer name
Craneswater Group Practice
Address
34-36 Waverley Road
Southsea
Hampshire
PO5 2PW
Employer's website
Employer details
Employer name
Craneswater Group Practice
Address
34-36 Waverley Road
Southsea
Hampshire
PO5 2PW
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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