• Job Description

  Req#: A3728-25-0023?language=en&page=71&sort=publicationDateDesc

  Job summary

  • Enjoy working as part of a team?
  • Provide excellent customer service face to face as well as over the telephone?
  • Want to be part of a rapidly growing organisation?
  • Thrive in a busy working environment?

  If this sounds like you, then we would love to hear from you!

  HRH are currently looking to recruit a part time and full time receptionist to join our dynamic and evolving organisation.

  Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

  Full time role - 37.5 hours, 4 days per week.

  Main duties of the job

  Our reception roles are varied, interesting and applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment and who can provide excellent customer service, compassion and support to our patients. Excellent communication and team-working skills are essential. If you think this sounds like you, are looking for a new challenge and would like to become part of our rapidly expanding and developing team, then we would love to hear from you.

  About us

  Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

  Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

  We are able to offer full and part time hours, within an enjoyable working environment, as well as offering opportunities for staff to develop and an opportunity to join the NHS Pension scheme

  Interview date: 24th July 2025

  Previous Applicants Need Not Apply

  We reserve the right to close this advertisement early if we receive a high volume of applications

  HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Other

  Salary

  £24,441 to £27,961 a year HRH ordinarily appoint at the bottom of the bracket

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3728-25-0023

  Job locations

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Hastings Old Town Surgery

  Rock-a-nore Road

  Hastings

  East Sussex

  TN34 3DW

  
  

  Tilebarn Road

  St. Leonards-on-sea

  East Sussex

  TN38 9PA

  
  

  Job description

  Job responsibilities

  Hastings & Rother Healthcare

  Purpose of the role:

  To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Please refer to the link for the full job description

  Job description

  Job responsibilities

  Hastings & Rother Healthcare

  Purpose of the role:

  To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Please refer to the link for the full job description

  Person Specification

  Experience

  Essential

  • Minimum of GCSE Level C in English or equivalent
  • Experience of working with the general public
  • Knowledge of general office procedures
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Good interpersonal skills and a willingness to work flexibly as part of a team
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Good organisational skills
  • The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
  • Confident and effective communication skills, both verbally and in writing
  • The ability to respond flexibly to the demands of the post
  • The ability to work effectively as a member of a team
  • Maintain confidentiality at all times
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Understand the accuracy when dealing with patient records
  • Use a methodical working approach and meet deadlines
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload
  • Be proactive and able to use own initiative to complete tasks and projects

  Desirable

  • Experience of General Practice
  • Knowledge of EMIS Web

  Qualifications

  Essential

  • Minimum of GCSE Level C in English or equivalent

  Person Specification

  Experience

  Essential

  • Minimum of GCSE Level C in English or equivalent
  • Experience of working with the general public
  • Knowledge of general office procedures
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Good interpersonal skills and a willingness to work flexibly as part of a team
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Good organisational skills
  • The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
  • Confident and effective communication skills, both verbally and in writing
  • The ability to respond flexibly to the demands of the post
  • The ability to work effectively as a member of a team
  • Maintain confidentiality at all times
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Understand the accuracy when dealing with patient records
  • Use a methodical working approach and meet deadlines
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload
  • Be proactive and able to use own initiative to complete tasks and projects

  Desirable

  • Experience of General Practice
  • Knowledge of EMIS Web

  Qualifications

  Essential

  • Minimum of GCSE Level C in English or equivalent

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Marlborough House 19-21

  Warrior Square

  St. Leonards-on-sea

  East Sussex

  TN37 6BG

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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