• Job Description

  Req#: 25-241794
  Key Responsibilities:
  Front Desk Operations:
  • Greet and welcome visitors, clients, and employees with the utmost professionalism and warmth.
  • Ensure that all guests sign in and are aware of and follow visitor protocols.
  • Focus on delivering an elevated hospitality experience by providing genuine, authentic yet professional interaction with everyone.
  Phone & Email Management:
  • Answer and direct incoming call in a courteous and efficient manner. Monitor general email inboxes and respond appropriately or escalate inquiries.
  Administrative Support:
  • Provide general administrative support for facilities, mailroom, cultural center administration and operation, as deemed appropriate by those leaders.
  • Be Proactive in nature. Anticipates the needs of our guests / clients and offers solutions or support without asking.
  Office Coordination:
  • Maintain a clean and organized reception area at all times. Coordinate with the facilities team to ensure supplies, equipment, and refreshments are well-stocked.
  • Will be Knowledgeable of the building and workplace to assist in questions relative to these areas.
  • Manage and support with any requests for the booking platform and ensure all changes in seating assignments are accurate.
  Security & Compliance:
  • Partner with the security team to ensure visitor badges are issued appropriately.
  • Uphold confidentiality and adhere to company policies regarding sensitive information.
  • Assist in Life Safety emergency procedures.
  Collaboration:
  • Serve as the first point of contact between departments, clients, and external visitors.
  • Partner with internal teams to assist with special projects or initiatives.
  Skills & Qualifications:
  Education:
  • High school diploma or equivalent required.
  Experience:
  • 2-4 years of experience as a receptionist, front desk associate or office manager, ideally in a corporate/professional environment. Experience at a Fortune 200 company, high end hospitality or high-end corporation/residency HIGHLY preferred.
  Technical Proficiency:
  • Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint) and familiar with office technology (multi-line phone systems, video conferencing tools, etc.).
  Communication:
  • Excellent verbal and written communication skills with a professional demeanor. Demonstrated ability to address issues calmly and resolve matters efficiently.
  Organization:
  • Strong ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
  Interpersonal Skills:
  • Warm, approachable, and customer-focused, with the ability to build positive relationships across a diverse range of individuals.
  Preferred Attributes:
  • Experience handling confidential information with discretion and integrity.
  • Problem-solving mindset with a proactive approach to identifying solutions.
  • Eagerness to learn, adapt, and grow within a dynamic workplace setting.
  • Comfortable with interacting with corporate executives.

• About the company

  Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.

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