• Job Description

  Req#: C9155-CRAC-0625-23?language=en&page=400&sort=publicationDateDes

  Job summary

  We are looking for an enthusiastic Receptionist to cover a period of maternity leave, to provide an effective and efficient reception service within Trust Headquarters at Sunderland Royal Hospital. This role is fixed term until 28th February 2026 and the postholder will be required to work on a Thursday and Friday, 8:30am - 5:00pm.

  As part of the Reception Team, you will play an important role in delivering a high quality and professional service as part of the Human Resources and Organisational Development Directorate. You will be responsible for meeting and directing visitors in a friendly and efficient manner for the Human Resources Team and other departments based within Trust Headquarters, as well as delivering administrative support and assistance to the Recruitment Services Team by undertaking pre-employment checks and issuing ID badges.

  Recruitment Services are a dynamic and diverse team who are committed to providing an excellent recruitment service.

  You will have the ability to communicate information to a range of people on a range of matters - face-to-face, by telephone and in writing/e-mail and demonstrable customer service skills, and have previous reception experience.

  You must have basic IT skills / standard keyboard skills / working knowledge of Microsoft Office and GCSE level pass at Grade C or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).

  Main duties of the job

  The Human Resources and Organisational Development Directorate delivers a wide range of HR transactional services to South Tyneside and Sunderland NHS Foundation Trust, plus two Subsidiary Companies, and our Recruitment Services Team is at the centre of ensuring the very best staff are recruited to deliver high quality care to our patients / service users.

  Main duties of the role will include:

  • Carry out reception duties, communicating with a wide range of people - visitors, staff, patients and the public and provide them with information in a professional and helpful manner.
  • Receive and distribute post for the HR Department and other corporate functions within Trust Headquarters.
  • Assist more senior Recruitment Services Team members with sorting, processing and inputting data into NHS Jobs/ESR system/other databases/IT systems with speed and accuracy and within specified deadlines.
  • Set up and issue ID badges (new and replacement)
  • Support the pre-employment check process, using Trust ID and other systems such as Home Office on-line right to work checking service and DBS Update.
  • Maintain employee personal files/filing system in line with standard business process.
  • Book meeting rooms as requested.
  • Follow-up on any candidates failing to attend HR appointments linked to employment checks.

  Please refer to the attached job description for full outline of the role duties.

  Interviews are scheduled to take place on Friday 18th July 2025.

  About us

  Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

  One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

  We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

  The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

  Details

  Date posted

  23 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year £24,465 pay award pending (pro rata for part-time)

  Contract

  Fixed term

  Duration

  7 months

  Working pattern

  Part-time

  Reference number

  C9155-CRAC-0625-23

  Job locations

  Trust Headquarters

  Sunderland Royal Hospital

  Sunderland

  SR4 7TP

  
  

  Job description

  Job responsibilities

  • Carry out reception duties, communicating with a wide range of people - visitors, staff, patients and the public and provide them with information in a professional and helpful manner.
  • Receive and distribute post for the HR Department and other corporate functions within Trust Headquarters.
  • Incidental contact with patients
  • Assist more senior Recruitment Services Team members with sorting, processing and inputting data into NHS Jobs/ESR system/other databases/IT systems with speed and accuracy and within specified deadlines.
  • Set up and issue ID badges (new and replacement)
  • Support the pre-employment check process, using Trust ID and other systems such as Home Office on-line right to work checking service and DBS Update, raising issues to Assistant Recruitment Services Manager or appropriate Divisional HR Manager.
  • Maintain employee personal files/filing system in line with standard business process.
  • Monitor, maintain and request order of department stationery and ID badge supplies.
  • Deal with information in a confidential and timely manner as necessary.
  • Prioritise own workload to meet department and/or payroll deadlines.
  • Undertake ESR data cleansing activities as directed by the Assistant Recruitment Services Manager.
  • Carry out routine office duties such as filing, photocopying and shredding as necessary.
  • Follow departmental Standard Operating Procedures in own role.
  • Deal with queries relating to Trust recruitment seeking advice and guidance from Assistant Recruitment Services Manager as necessary
  • Book meeting rooms as requested.
  • Organise start dates for successful candidates when requested
  • Follow-up on any candidates failing to attend HR appointments linked to employment checks
  • Complete Right to Work checklist including checking documentation, and advising Assistant Recruitment Services Manager of any issues/flagging where an individual may not have right to work in the UK

  PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.

  Job description

  Job responsibilities

  • Carry out reception duties, communicating with a wide range of people - visitors, staff, patients and the public and provide them with information in a professional and helpful manner.
  • Receive and distribute post for the HR Department and other corporate functions within Trust Headquarters.
  • Incidental contact with patients
  • Assist more senior Recruitment Services Team members with sorting, processing and inputting data into NHS Jobs/ESR system/other databases/IT systems with speed and accuracy and within specified deadlines.
  • Set up and issue ID badges (new and replacement)
  • Support the pre-employment check process, using Trust ID and other systems such as Home Office on-line right to work checking service and DBS Update, raising issues to Assistant Recruitment Services Manager or appropriate Divisional HR Manager.
  • Maintain employee personal files/filing system in line with standard business process.
  • Monitor, maintain and request order of department stationery and ID badge supplies.
  • Deal with information in a confidential and timely manner as necessary.
  • Prioritise own workload to meet department and/or payroll deadlines.
  • Undertake ESR data cleansing activities as directed by the Assistant Recruitment Services Manager.
  • Carry out routine office duties such as filing, photocopying and shredding as necessary.
  • Follow departmental Standard Operating Procedures in own role.
  • Deal with queries relating to Trust recruitment seeking advice and guidance from Assistant Recruitment Services Manager as necessary
  • Book meeting rooms as requested.
  • Organise start dates for successful candidates when requested
  • Follow-up on any candidates failing to attend HR appointments linked to employment checks
  • Complete Right to Work checklist including checking documentation, and advising Assistant Recruitment Services Manager of any issues/flagging where an individual may not have right to work in the UK

  PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.

  Person Specification

  Qualifications

  Essential

  • Basic Numeracy & Literacy Skills to Level 1 or equivalent
  • Basic IT Skills
  • GCSE level pass at C grade or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).

  Experience

  Essential

  • Previous reception experience.

  Physical Skills

  Essential

  • Requirement for speed and accuracy, keyboard skills

  Skills and Knowledge

  Essential

  • Ability to communicate information to a range of people on a range of matters face to face, by telephone and in writing/email.
  • Demonstrable customer service skills.
  • Standard keyboard/typing skills.
  • Ability to operate office equipment.
  • Ability to identify errors/data discrepancies.
  • Attention to detail
  • Ability to prioritise work to meet deadlines
  • Working knowledge of Microsoft Office Suite.

  Person Specification

  Qualifications

  Essential

  • Basic Numeracy & Literacy Skills to Level 1 or equivalent
  • Basic IT Skills
  • GCSE level pass at C grade or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).

  Experience

  Essential

  • Previous reception experience.

  Physical Skills

  Essential

  • Requirement for speed and accuracy, keyboard skills

  Skills and Knowledge

  Essential

  • Ability to communicate information to a range of people on a range of matters face to face, by telephone and in writing/email.
  • Demonstrable customer service skills.
  • Standard keyboard/typing skills.
  • Ability to operate office equipment.
  • Ability to identify errors/data discrepancies.
  • Attention to detail
  • Ability to prioritise work to meet deadlines
  • Working knowledge of Microsoft Office Suite.

  Employer details

  Employer name

  South Tyneside and Sunderland NHS Foundation Trust

  Address

  Trust Headquarters

  Sunderland Royal Hospital

  Sunderland

  SR4 7TP

  
  

  Employer's website

  https://www.stsft.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  South Tyneside and Sunderland NHS Foundation Trust

  Address

  Trust Headquarters

  Sunderland Royal Hospital

  Sunderland

  SR4 7TP

  
  

  Employer's website

  https://www.stsft.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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