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Job Description
- Req#: A3289-25-0002?language=en&page=353&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Experience of administrative duties
- Experience of working in a health care setting
- EMIS user skills
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Experience of administrative duties
- Experience of working in a health care setting
- EMIS user skills
Job summary
The Manor Practice has an opportunity for a part-time position/s within our busy reception team. Experience of general practice is desirable but not essential as training will be given. We are looking for 16.5 hours per week, Monday to Friday working shifts consisting of 08:00-13:00 or 13:30-18:30
Main duties of the job
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
The Manor Practice is a GP practice in Sutton Coldfield based at two different sites. We have 5 GP Partners and maintain a list size of approximately 17,500 patients. We have a dedicated nursing team, comprising of Nurse Prescribers, ANPs, HCAs and Phlebotomists.
The practice is part of the Alliance of Sutton Practices PCN, with two neighbouring surgeries. As part of the PCN, we have access to Pharmacists (prescribing and non-prescribing), pharmacy technicians, care co-ordinators, social prescribers, paramedics and First Contact Physiotherapists.
The practice has a continuous improvement culture. It supports staff to develop and learn new skills as desired and encourages ideas and innovative thinking to improve the experience of the patients and staff alike.
We believe ourselves to be a welcoming and enjoyable place to work and we look forward to welcoming a new member of the team.
Details
Date posted
27 May 2025
Pay scheme
Other
Salary
Depending on experience competitive rates
Contract
Permanent
Working pattern
Part-time
Reference number
A3289-25-0002
Job locations
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
James Preston Health Centre
61 Holland Road
Sutton Coldfield
West Midlands
B72 1RL
Job descriptionJob description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Manor Practice
Address
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
Employer's website
https://www.manorpracticeashfurlong.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Manor Practice
Address
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
Employer's website
https://www.manorpracticeashfurlong.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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