• Job Description

  Req#: H9130-25-0553?language=en&page=737&sort=publicationDateDesc

  Job summary

  Same Day Emergency Care (SDEC)

  12 months fixed term post

  15 hours per week - 2 / 3 shifts worked Monday to Friday between 0800-2000

  To work as a member of a team providing an efficient and comprehensive clerical support service for the unit, thereby supporting the delivery of high-quality service to patients and staff within the Department.

  Main duties of the job

  To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.

  To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.

  To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.

  This includes sourcing and tracking case notes from other departments or wards in the Hospital.

  THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING.

  IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

  The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

  About us

  We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

  As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

  You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

  There are also apprenticeships, work placementsand volunteering roles available.

  We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

  Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

  If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

  Details

  Date posted

  25 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,970 a year Per annum pro rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  130-AC109-0625

  Job locations

  Morriston Hospital

  Swansea

  SA6 6NL

  
  

  Job description

  Job responsibilities

  The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;Maintain records both manually and on computerised systems.Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.Deliver a client focussed service promoting good customer service and effective working relationships.Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.Provide clerical and administrative support during colleagues absences due to annual leave and sickness.

  Job description

  Job responsibilities

  The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;Maintain records both manually and on computerised systems.Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.Deliver a client focussed service promoting good customer service and effective working relationships.Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.Provide clerical and administrative support during colleagues absences due to annual leave and sickness.

  Person Specification

  Essential Qualifications & Knowledge

  Essential

  • 5 GCSEs or equivalent, Grade C or above.
  • Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
  • Proof of appropriate CPD.

  Desirable

  • ECDL or equivalent experience and or qualifications.
  • Customer Service qualification L2

  Essential Experience

  Essential

  • Experience of working in an administrative/office environment.

  Aptitude & Abilities

  Essential

  • Can demonstrate SBU values
  • Excellent verbal and written communication skills.
  • Ability to work to meet deadlines.
  • Ability to prioritise
  • Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc

  Desirable

  • Welsh Speaker (Level 1)

  Person Specification

  Essential Qualifications & Knowledge

  Essential

  • 5 GCSEs or equivalent, Grade C or above.
  • Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
  • Proof of appropriate CPD.

  Desirable

  • ECDL or equivalent experience and or qualifications.
  • Customer Service qualification L2

  Essential Experience

  Essential

  • Experience of working in an administrative/office environment.

  Aptitude & Abilities

  Essential

  • Can demonstrate SBU values
  • Excellent verbal and written communication skills.
  • Ability to work to meet deadlines.
  • Ability to prioritise
  • Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc

  Desirable

  • Welsh Speaker (Level 1)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Swansea Bay University Health Board

  Address

  Morriston Hospital

  Swansea

  SA6 6NL

  
  

  Employer's website

  https://sbuhb.nhs.wales/ (Opens in a new tab)

  Employer details

  Employer name

  Swansea Bay University Health Board

  Address

  Morriston Hospital

  Swansea

  SA6 6NL

  
  

  Employer's website

  https://sbuhb.nhs.wales/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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