• Job Description

  Req#: A3954-24-0017?language=en&page=1387&sort=publicationDateDesc

  Job summary

  Elmwood Family Doctors is a large, modern General Practice located across two sites in Huddersfield (Holmfirth and Meltham)

  Therefore we are looking to recruit an enthusiastic and motivated receptionist/telephonist to join our team. We have both full and part time positions available.

  We are a large, friendly and supportive team. Were open to discussion around a pattern of hours that allows individual work-life balance, whilst also meeting the needs of our Practice.

  Holmfirth and Meltham are great places to live and work, with good schools. There is plenty happening in Holmfirth and Meltham, with annual festivals for Jazz, Folk Music, Film, and the Arts. The villages sit amongst beautiful Pennine countryside but have good local amenities and are an easy drive to Leeds, Manchester & Sheffield.

  If you are motivated to make a meaningful contribution to the provision of high-quality healthcare in your local area and work well in a team, this may be the role for you.

  Main duties of the job

  The role involves assisting patients, booking appointments, responding to queries and signposting to appropriate support. This is largely done through telephone assistance, but also includes face to face patient service on the reception desk. The successful candidate will spend part of each shift working in our telephone room with a team of friendly colleagues who will provide ongoing support alongside training. A strong customer service background and ability to work well within a team is essential.

  The role also involves administration work, which includes registering new patients, updating patient records, and processing referrals, samples and repeat prescriptions. Although full training will be provided, excellent IT skills are essential and some experience in administrative roles would be beneficial.

  The successful candidate will be a people person, a good communicator and a team player. They will be highly motivated, organised and efficient. Experience of working within a similar role in NHS care would be beneficial, but not essential.

  About us

  Elmwood Family Doctors is a large, modern GP Practice with an excellent reputation for patient care. We are split across two sites. Our large Holmfirth site has excellent facilities and offers a wide range of services. Our Meltham site is conveniently located in the heart of the local village community. We offer a full range of healthcare services to approximately 15,300 patients across both sites.

  Our staff work hard to make sure our patients receive a caring, courteous and professional service; including during busy periods and times when our patients may be feeling worried or in need of additional support from us. This takes dedication from all of our staff, including our busy Reception team who are in regular contact with our patients.

  Date posted

  27 December 2024

  Pay scheme

  Other

  Salary

  £11.50 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3954-24-0017

  Job locations

  Huddersfield Road

  Holmfirth

  Huddersfield

  West Yorkshire

  HD9 3TR

  
  

  Meltham Village Surgery

  11 Parkin Lane

  Meltham

  Holmfirth

  HD9 4EN

  
  

  Job description

  Job responsibilities

  Key Duties and Responsibilities

  To assist with providing a comprehensive and high-quality GP service to the patients of this practice by acting as the first point of contact for patients and others, and by providing a friendly, efficient and accurate service for the booking of appointments and other administrative tasks.

  This will include (but is not limited to):

  • Welcoming patients to the practice and dealing with enquiries at the front reception desk.
  • Chaperoning patients within appointments where requested.
  • Dealing with patient enquiries on the telephone and directing them to the most appropriate service.
  • Booking appointments for patients.
  • Using our IT systems, including SystmOne to carry out administrative tasks, including processing patient registrations, updating patient records, scanning correspondence to digital patient records and processing results.
  • Re-stocking clinical rooms.

  Hours and Location

  We're looking for a mixture of shifts throughout the week, operating at both sites, to work on a part-time pattern on either of the following rota;

  Rota 1

  • Monday: 8 am - 1 pm
  • Wednesday: 3 pm - 8 pm
  • Friday: 8 am - 6 pm

  Rota 2

  Tuesday: 8 am - 1 pm

  Wednesday: 8 am - 2 pm

  Thursday: 8 am - 2 pm

  Friday: 12 pm - 6 pm

  Our staff work across both of our sites, Holmfirth and Meltham. This flexibility means our staff can build successful working relationships with all of their colleagues, get to know our patients and enjoy a more varied role. The successful candidate will need to be able to travel to both locations. In order to ensure excellent patient service and team work, this is an on-site role and home-working will not be practical.

  Job description

  Job responsibilities

  Key Duties and Responsibilities

  To assist with providing a comprehensive and high-quality GP service to the patients of this practice by acting as the first point of contact for patients and others, and by providing a friendly, efficient and accurate service for the booking of appointments and other administrative tasks.

  This will include (but is not limited to):

  • Welcoming patients to the practice and dealing with enquiries at the front reception desk.
  • Chaperoning patients within appointments where requested.
  • Dealing with patient enquiries on the telephone and directing them to the most appropriate service.
  • Booking appointments for patients.
  • Using our IT systems, including SystmOne to carry out administrative tasks, including processing patient registrations, updating patient records, scanning correspondence to digital patient records and processing results.
  • Re-stocking clinical rooms.

  Hours and Location

  We're looking for a mixture of shifts throughout the week, operating at both sites, to work on a part-time pattern on either of the following rota;

  Rota 1

  • Monday: 8 am - 1 pm
  • Wednesday: 3 pm - 8 pm
  • Friday: 8 am - 6 pm

  Rota 2

  Tuesday: 8 am - 1 pm

  Wednesday: 8 am - 2 pm

  Thursday: 8 am - 2 pm

  Friday: 12 pm - 6 pm

  Our staff work across both of our sites, Holmfirth and Meltham. This flexibility means our staff can build successful working relationships with all of their colleagues, get to know our patients and enjoy a more varied role. The successful candidate will need to be able to travel to both locations. In order to ensure excellent patient service and team work, this is an on-site role and home-working will not be practical.

  Person Specification

  Experience

  Essential

  • Excellent customer service and ability to build rapport with patients/ customers.
  • Excellent telephone manner.
  • Excellent verbal and written communication skills.
  • Excellent IT skills.
  • Excellent organisational and administrative and timekeeping skills.
  • An enthusiastic and motivated individual.
  • Able to work independently and as part of a team.
  • A clear understanding of and respect for patient confidentiality and maintaining the confidentiality of business and staff information.
  • Respect for equality and diversity, of patients and staff, and ability to act in a way that recognises individual rights in a way that is consistent with the practices policies and procedures.

  Desirable

  • Experience in administrative work.
  • Familiar with Systm One, TeamNet and Google suite.
  • Experience of working within NHS care or GP practice.
  • Experience of working in Reception role.
  • A good understanding of infection control measures and health and safety.

  Person Specification

  Experience

  Essential

  • Excellent customer service and ability to build rapport with patients/ customers.
  • Excellent telephone manner.
  • Excellent verbal and written communication skills.
  • Excellent IT skills.
  • Excellent organisational and administrative and timekeeping skills.
  • An enthusiastic and motivated individual.
  • Able to work independently and as part of a team.
  • A clear understanding of and respect for patient confidentiality and maintaining the confidentiality of business and staff information.
  • Respect for equality and diversity, of patients and staff, and ability to act in a way that recognises individual rights in a way that is consistent with the practices policies and procedures.

  Desirable

  • Experience in administrative work.
  • Familiar with Systm One, TeamNet and Google suite.
  • Experience of working within NHS care or GP practice.
  • Experience of working in Reception role.
  • A good understanding of infection control measures and health and safety.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Elmwood Family Doctors

  Address

  Huddersfield Road

  Holmfirth

  Huddersfield

  West Yorkshire

  HD9 3TR

  
  

  Employer's website

  https://elmwoodfamilydoctors.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Elmwood Family Doctors

  Address

  Huddersfield Road

  Holmfirth

  Huddersfield

  West Yorkshire

  HD9 3TR

  
  

  Employer's website

  https://elmwoodfamilydoctors.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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