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Job Description
- Req#: A2816-25-0002?language=en&page=71&sort=publicationDateDesc
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Maintaining infection control standards including cleaning workstations
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Maintaining infection control standards including cleaning workstations
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
- GCSE grade A to C in English and Maths
- Computer literate/IT Qualification
- Previous experience in the NHS
- Previous experience in Primary Care or GP Practice
- Experience in EMIS Web clinical system
- Face to face experience in a busy customer service/patient led environment
- GCSE grade A to C in English and Maths
- Computer literate/IT Qualification
- Previous experience in the NHS
- Previous experience in Primary Care or GP Practice
- Experience in EMIS Web clinical system
- Face to face experience in a busy customer service/patient led environment
Job summary
The vacancy is based at Stroud Practice, Bentley Health Centre
Stroud Practice is an established GP practice and has a part time-full time vacancy for reception/administration roles.
We offer an exciting opportunity to be part of a dynamic, forward thinking team committed to offering a welcoming and efficient service to our practice population.
Main duties of the job
30 hours available Monday to Friday
Hours will include mornings; afternoons and all day shifts between the hours of 8.00am 6.30pm
National Minimum Wage/National Living Wage, negotiable dependent upon experience
Your duties will include reception, prescription processing, telephone enquiries, general administration including clinical coding, summarising, secretarial cover and data input to support the Quality and Outcomes Framework and enhanced services. You must have IT skills including Word and Excel. Previous experience and knowledge of EMIS Web is desirable. This is a busy patient led environment that is constantly changing therefore you must be able to work under pressure, have the ability to prioritise your workload and solve problems within your area of work. You must be interested in learning new skills and taking on new challenges. You should be able to work as part of a team and be able to communicate effectively in a diplomatic and sensitive way.
About us
Stroud Practice is a forward thinking practice. Our team consists of 1 GP Partner, 6 GP's, 3 Practice Nurse's and a Healthcare Assistant. The clinical team is supported by a hardworking, efficient and friendly administrative team.
Details
Date posted
06 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
A2816-25-0002
Job locations
Bentley Health Centre
Churchill Road
Walsall
West Midlands
WS2 0BA
Job descriptionJob description
Job responsibilities
Main Purpose
First point of contact for the practice either face to face or on the telephone
To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Provide additional cover when required by the practice
Main Reception and Administration Duties
Front of house reception duties
Data input
Call and recall of patients
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail including postal and electronic mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing prescriptions, acute, repeat, private in accordance with practice guidelines
Medical Record Administration; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Signposting patients to the appropriate service
Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning
Workflow Administration including tasks, document management, GP2GP, medicines management, referral management, Test requests and SCR
Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items
Liaise with the Practice Manager for order or purchase requirements
Extracting notes for all surgeries whether for open surgery or appointments
Answering the telephone and conveying messages
Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
Sorting the mail
Photocopying insurance medicals and reports and maintaining record book and files thereof
Maintaining a log of telephone messages
Filing results and any other relevant documents in patients' notes and refiling notes after use
Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book
Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the Practice
NHS Mail
Task List
Clearing and re-stock consulting rooms as required
Dealing with clinical waste
Main Administration Task s
Clinical Coding
Summarising medical records
QOF/CQC/LCS Administration
General Administration
Assist with GDPR Requests
Assist with the referral process
Assist with private letters and insurance reports
The above lists are not exhaustive and other tasks and duties will be required as determined by the GP Partners and Practice Manager
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data in accordance with Caldicott Guidelines, the Data Protection Act 1998 and GDPR requirements including outside the work environment. A breach of confidentiality may result in dismissal and/or prosecution.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Quality
The post-holder will strive to maintain quality within the practice, and will:
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
Job responsibilities
Main Purpose
First point of contact for the practice either face to face or on the telephone
To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Provide additional cover when required by the practice
Main Reception and Administration Duties
Front of house reception duties
Data input
Call and recall of patients
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail including postal and electronic mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing prescriptions, acute, repeat, private in accordance with practice guidelines
Medical Record Administration; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Signposting patients to the appropriate service
Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning
Workflow Administration including tasks, document management, GP2GP, medicines management, referral management, Test requests and SCR
Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items
Liaise with the Practice Manager for order or purchase requirements
Extracting notes for all surgeries whether for open surgery or appointments
Answering the telephone and conveying messages
Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
Sorting the mail
Photocopying insurance medicals and reports and maintaining record book and files thereof
Maintaining a log of telephone messages
Filing results and any other relevant documents in patients' notes and refiling notes after use
Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book
Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the Practice
NHS Mail
Task List
Clearing and re-stock consulting rooms as required
Dealing with clinical waste
Main Administration Task s
Clinical Coding
Summarising medical records
QOF/CQC/LCS Administration
General Administration
Assist with GDPR Requests
Assist with the referral process
Assist with private letters and insurance reports
The above lists are not exhaustive and other tasks and duties will be required as determined by the GP Partners and Practice Manager
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data in accordance with Caldicott Guidelines, the Data Protection Act 1998 and GDPR requirements including outside the work environment. A breach of confidentiality may result in dismissal and/or prosecution.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Quality
The post-holder will strive to maintain quality within the practice, and will:
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Desirable
Qualifications
Essential
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Stroud Practice
Address
Bentley Health Centre
Churchill Road
Walsall
West Midlands
WS2 0BA
Employer's website
https://www.stroudpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Stroud Practice
Address
Bentley Health Centre
Churchill Road
Walsall
West Midlands
WS2 0BA
Employer's website
https://www.stroudpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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