• Job Description

  Req#: A0615-25-0000?language=en&page=309&sort=publicationDateDesc

  Job summary

  Aspull Surgery is looking to recruit a hardworking and enthusiastic receptionist to join our busy, friendly team.

  This is a multi-skilled role the candidate should be confident in making appointments, answering phones, assisting patients with their queries and routine administrative duties relevant to the position.

  N.B. We reserve the right to close this vacancy early at our discresion.

  Main duties of the job

  Main Duties

  • Dealing with patients in person and by phone on a daily basis.
  • Maintaining and monitoring the appointment system.
  • Dealing with prescriptions and managing queries and tasks generated by GPs and the nursing staff.
  • Able to work on own initiative and part of a wider team.
  • Ability to prioritise workload in a busy environment.
  • Completing daily tasks as directed.
  • Excellent telephone communication and customer service skills.

  About us

  We presently serve a population of 6200 and pride ourselves on providing a high standard of care to our patients. Working in a busy but efficient environment you will be first point of contact for our patients and support the day to day running of the surgery alongside our GPs and Nurses and administrative team.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0615-25-0000

  Job locations

  Haigh Road

  Aspull

  Wigan

  Lancashire

  WN2 1XH

  
  

  Job description

  Job responsibilities

  Job description

  Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

  Job description

  Job responsibilities

  Job description

  Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A to C in English and Maths

  Experience

  Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

  Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Familiarity with EMIS software
  • Understanding of medical terminology

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A to C in English and Maths

  Experience

  Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

  Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Familiarity with EMIS software
  • Understanding of medical terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Aspull Surgery

  Address

  Haigh Road

  Aspull

  Wigan

  Lancashire

  WN2 1XH

  
  

  Employer's website

  https://www.aspullsurgery.co.uk/index.aspx (Opens in a new tab)

  Employer details

  Employer name

  Aspull Surgery

  Address

  Haigh Road

  Aspull

  Wigan

  Lancashire

  WN2 1XH

  
  

  Employer's website

  https://www.aspullsurgery.co.uk/index.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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