• Job Description

  Req#: A1890-25-0002?language=en&page=652&sort=publicationDateDesc

  Job summary

  To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

  Main duties of the job

  The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

  Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

  Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

  Process patient requests for appointments

  Process repeat prescription requests

  Initiate contact with and respond to requests from patients, team members and external agencies

  Enter read-code data on SystmOne

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required

  Input data into the patients healthcare records as necessary

  Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

  Manage all queries as necessary in an efficient manner

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area

  Support all clinical staff with general tasks as requested

  Action incoming emails

  About us

  We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.

  We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.

  Details

  Date posted

  29 April 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1890-25-0002

  Job locations

  240 Main Road

  Parson Drove

  Wisbech

  Cambs

  PE13 4LF

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

  Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

  Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

  Process patient requests for appointments

  Process repeat prescription requests

  Initiate contact with and respond to requests from patients, team members and external agencies

  Enter read-code data on SystmOne

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required

  Input data into the patients healthcare records as necessary

  Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

  Manage all queries as necessary in an efficient manner

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and noticeboards

  Support all clinical staff with general tasks as requested

  Action incoming emails

  Job description

  Job responsibilities

  The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

  Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

  Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

  Process patient requests for appointments

  Process repeat prescription requests

  Initiate contact with and respond to requests from patients, team members and external agencies

  Enter read-code data on SystmOne

  Photocopy documentation as required

  Data entry of new and temporary registrations and relevant patient information as required

  Input data into the patients healthcare records as necessary

  Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

  Manage all queries as necessary in an efficient manner

  Carry out system searches as requested

  Maintain a clean, tidy, effective working area at all times

  Monitor and maintain the reception area and noticeboards

  Support all clinical staff with general tasks as requested

  Action incoming emails

  Person Specification

  Experience

  Essential

  • SystmOne
  • General Practice

  Person Specification

  Experience

  Essential

  • SystmOne
  • General Practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Parson Drove Surgery

  Address

  240 Main Road

  Parson Drove

  Wisbech

  Cambs

  PE13 4LF

  
  

  Employer's website

  https://parsondrovesurgery.com/ (Opens in a new tab)

  Employer details

  Employer name

  Parson Drove Surgery

  Address

  240 Main Road

  Parson Drove

  Wisbech

  Cambs

  PE13 4LF

  
  

  Employer's website

  https://parsondrovesurgery.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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