Job Title

Job Description Summary

Job Description

Responsibilities:

• Comply with Health, Safety and Environmental policies
• Provide a welcoming and professional customer experience, delivering a seamless customer journey.
• Achieve the highest standards of quality, service and presentation of the business.
• Ensure Reception presence is managed with team representative alongside other core responsibilities
• Meet and greet all visitors attending site
• Ensure all Visitors are signed in as specified by the Property procedures
• Escorting Clients to Meeting Rooms
• Manage meeting room booking/changes/catering requests
• Meeting Room Set up ensuring the rooms are adequately stocked with Pens/Pencils/Papers
• Ensuring office/catering supplies are fully stocked i.e. Stationery, Toner, Office/Tea, Coffee etc.
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time

Knowledge and Skills required:

• Solid educational background
• Customer service background essential
• Knowledge of basic facilities invoicing procedures preferable
• Outlook, Excel, Word, IT Skills.
• Addresses issues/queries quickly and accurately.
• Experience in a customer facing environment would be essential
• Key base experience is customer focus and empathy
• Excellent administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• IT literate – Excel to at least intermediate level
• Ability to prioritise workload and manage change effectively
• Attention to detail