• Job Description

  Req#: RECEP004656

  The Receptionist will uphold the Agency’s Mission, “We are called to strengthen communities by empowering people to respond to life's challenges.” with every interaction.

  The Receptionist is a first point of contact for visitors and callers at our Client Center and is responsible for providing professional, courteous, and timely customer service to all. The Receptionist will set a welcoming and professional tone for the office and honor cultural, linguistic, and other differences of all guests. This position will triage a range of issues including physical plant, safety and security, visitor/occupant issues and complaints. This position will serve as the company directory for visitors, callers and guest partners. The Receptionist will also work collaboratively with programs and business units within the office and those located off site, providing a ‘warm handoff’ to callers and guests and promoting a positive and welcoming experience for all visitors.

  Reception

  • This is a full time position requiring you to be onsite to assist with reception and other office support needs for 8 hours daily, Monday – Friday, either 8:30am to 5:00pm, or as agreed with the Client Center Operations Manager.
  • Coordinate with identified staff as needed to ensure there is always a presence at the front desk.
  • Greet and promptly triage all guests in a friendly and welcoming manner.
  • Triage all incoming calls and voicemails to appropriate staff members in a timely manner.

  • Ensure that all people are treated with appreciation and respect for their cultural norms, practices and beliefs, including respect for differences from his/her own cultural norms.

  • Proactively seek to understand cultural differences
  • Attend and participate in trainings to enhance the effectiveness of the Client Center reception team.

  Office Administration

  • Maintain the front desk and other common areas in good order, with any confidential or sensitive material appropriately secured.
  • Properly use client waitlist, intake forms, other tools and files associated with this position, ensuring contents are kept current and stored/accessed appropriately.
  • Proper monitoring of internal security equipment, i.e. CCTV monitoring, burglar systems, employee key/fob access management.
  • Ensure proper Mail Processing Protocol is followed while handling all incoming and outgoing mail/packages.
  • Support and maintenance of shared spaces, resources, services and supplies. Fulfill inventory needs at coffee stations/breakroom through the office space.

  • Issue and maintain logs of facility access resources (keys, key fobs, etc.)
  • Support and ensure familiarity with safety and security protocols for the Client Center
  • Perform other duties as assigned.

  Qualifications:

  • At least 3 years of experience in a busy reception/front desk environment coupled with client center.

  • Basic working knowledge of Microsoft Office required (Word, Excel, Outlook, and Teams).
  • Professional, positive, outgoing and welcoming demeanor coupled with the ability to handle challenges with confidence and diplomacy.

  • Excellent verbal and written communication skills, including cultural competence, phone etiquette and the use of translation tools and services.

  • Experience in multilingual and/or multicultural environments a plus.

  • Ability to work within the Mission of the agency, “We are called to strengthen communities by empowering people to respond to life's challenges.”

  • Punctuality and dependability are critical for this role and are non-negotiable.

  Trainings Required:

  • Certify in First Aid and CPR within 90 days of employment

  • Ascentria New Employee Orientation
  • Additional training and certifications as assigned

  Physical/Mental Demands:

  The physical demands described here are representative of those that must be met by an employee in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.

  Physical Demands are generally:

  Sedentary - While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

  • Required to sit for long periods of time.
  • Infrequent light physical effort required.
  • Required occasionally escorting of visitors.

  Mental Demands are generally:

  While performing the duties of this job, the employee is regularly required to problem solve, make decisions, interpret data and organize.

  • Ability to move fluidly between customer interactions and administrative work requiring a high degree of concentration and accuracy.
  • Ability to work under stress and in a fast-paced environment.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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