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Job Description
- Req#: H9130-25-0546?language=en&page=895&sort=publicationDateDesc
- 5 GCSEs or equivalent, Grade C or above.
- Experience of working in an administrative/office environment.
- ECDL or equivalent experience and or qualifications.
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines
- bility to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
- 5 GCSEs or equivalent, Grade C or above.
- Experience of working in an administrative/office environment.
- ECDL or equivalent experience and or qualifications.
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines
- bility to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
Job summary
An exciting opportunity has become available for a full time Administrator/ Receptionist in the Endoscopy Unit at Singleton Hospital.
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;
Maintain records both manually and on computerised systems.
Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
Deliver a client focussed service promoting good customer service and effective working relationships.
Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.
Main duties of the job
Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation.
Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.
Build and maintain strong influential relationships with internal and external stakeholders.
Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships.
Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone.
Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge.
Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken.
Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Details
Date posted
19 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
130-AC105-0625
Job locations
Singleton Hospital
Sketty Road
Swansea
SA2 8QA
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person SpecificationPerson Specification
Qualifications & Knowledge
Essential
Desirable
Aptitude and abilities
Essential
Qualifications & Knowledge
Essential
Desirable
Aptitude and abilities
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Swansea Bay University Health Board
Address
Singleton Hospital
Sketty Road
Swansea
SA2 8QA
Employer's website
Employer details
Employer name
Swansea Bay University Health Board
Address
Singleton Hospital
Sketty Road
Swansea
SA2 8QA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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