• Job Description

  Req#: C9383-25-0353?language=en&page=201&sort=publicationDateDesc

  Job summary

  We are looking for a suitably-experienced and motivated person to join our Adult Community Mental Health Teams reception, based at St Andrews House. As a receptionist/ team admin support you will assist in the delivery of a wide range of services to the local community.

  Main duties of the job

  We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.

  Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellent support service.

  Experience of multi-tasking in a busy office environment is preferable.

  We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.

  You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.

  If this sounds like you, we would like to hear from you!

  Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)

  About us

  Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

  CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

  Benefits include:

  • Commitment to flexible working where this is possible
  • 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
  • Yearly appraisal and commitment to ongoing training
  • Generous NHS pension scheme
  • Good maternity, paternity and adoption benefits
  • Health service discounts and online benefits
  • Incremental pay progression
  • Free confidential employee assistance programme 24/7
  • Access to our LGBT+ network, BAME Network and Christian Network
  • Health and wellbeing opportunities
  • Structured learning and development opportunities

  Details

  Date posted

  25 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pa

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  383-ACC-5822-25

  Job locations

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Job description

  Job responsibilities

  Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

  Essential

  • Non-judgemental/positive attitude towards service users and carers

  Essential

  • Ability to accurately input data
  • Experience of using Microsoft computer packages
  • Experience of dealing with telephone enquiries

  Desirable

  • Previous Clerical/Administration experience
  • Previous 'front of house' experience
  • Previous clinical team experience

  Skills

  Essential

  • Good standard of spelling and grammatical accuracy
  • Ability to type to RSA I standard (or demonstrable experience)
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to prioritise and work to the required standards within defined time limits

  Qualifications/Training

  Essential

  • OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
  • GCSE English Grade C or equivalent (evidence required)

  Desirable

  • ECDL / CLAIT / IT Qualification / or demonstrable experience
  • Customer Care training

  Job description

  Job responsibilities

  Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

  Essential

  • Non-judgemental/positive attitude towards service users and carers

  Essential

  • Ability to accurately input data
  • Experience of using Microsoft computer packages
  • Experience of dealing with telephone enquiries

  Desirable

  • Previous Clerical/Administration experience
  • Previous 'front of house' experience
  • Previous clinical team experience

  Skills

  Essential

  • Good standard of spelling and grammatical accuracy
  • Ability to type to RSA I standard (or demonstrable experience)
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to prioritise and work to the required standards within defined time limits

  Qualifications/Training

  Essential

  • OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
  • GCSE English Grade C or equivalent (evidence required)

  Desirable

  • ECDL / CLAIT / IT Qualification / or demonstrable experience
  • Customer Care training

  Person Specification

  Education and Qualifications

  Essential

  • RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
  • English Language - GCSE Grade C or equivalent qualification
  • Good standard of spelling and grammatical accuracy

  Desirable

  • CLAIT or equivalent IT qualification

  Experience and Skills

  Essential

  • Recent, relevant experience working in an office and front of house
  • Organise and prioritise workload
  • Diary management
  • Organisational and Comunication Skills/interpersonal skills
  • Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
  • Telephone manner/discretion dealing with sensitive information
  • Team work
  • Trust Values

  Desirable

  • Empathy
  • Use of electronic patient records, ie Paris/Systm one
  • NHS experience
  • Sense of humour

  Person Specification

  Education and Qualifications

  Essential

  • RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
  • English Language - GCSE Grade C or equivalent qualification
  • Good standard of spelling and grammatical accuracy

  Desirable

  • CLAIT or equivalent IT qualification

  Experience and Skills

  Essential

  • Recent, relevant experience working in an office and front of house
  • Organise and prioritise workload
  • Diary management
  • Organisational and Comunication Skills/interpersonal skills
  • Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
  • Telephone manner/discretion dealing with sensitive information
  • Team work
  • Trust Values

  Desirable

  • Empathy
  • Use of electronic patient records, ie Paris/Systm one
  • NHS experience
  • Sense of humour

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Derbyshire Healthcare NHS Foundation Trust

  Address

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Employer's website

  http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Derbyshire Healthcare NHS Foundation Trust

  Address

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Employer's website

  http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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