• Job Description

  Req#: A3075-25-0000?language=en&page=849&sort=publicationDateDesc

  Job summary

  We are looking for a friendly, organised, and professional Receptionist/Administrator to join our dedicated team. This is a frontline role, critical to the smooth operation of the surgery and to providing high-quality care and support to our patients. The successful candidate(s) will be the first point of contact for patients and will play a key part in ensuring a welcoming, efficient, and confidential service.

  Main duties of the job

  Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

  About us

  Thornton Heath Medical Practice is under the South West London ICB and is part of the One Thornton Primary Care Network we have 6000 patients.

  We offer:

  Standard annual leave

  NHS pension

  Development opportunities

  A supportive team environment

  free parking

  Details

  Date posted

  27 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A3075-25-0000

  Job locations

  61a Gillett Road

  Thornton Heath

  Croydon

  CR7 8RL

  
  

  Job description

  Job responsibilities

  Reception Duties:

  • Welcoming patients and visitors in a courteous and efficient manner
  • Booking, amending and cancelling appointments using the clinical system accurately
  • Managing patient check-in process and monitoring waiting area to ensure smooth patient flow
  • Handling patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times
  • Assisting with patient registration, deductions, and change of details
  • Handling patient concerns or complaints professionally and escalating where necessary.

  Administrative Duties:

  • Extracting all information from clinical letters that needs coding and adding to notes.
  • Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.
  • Scanning and filing clinical correspondence and documents to patient records
  • Providing administrative support to clinicians and management

  Job description

  Job responsibilities

  Reception Duties:

  • Welcoming patients and visitors in a courteous and efficient manner
  • Booking, amending and cancelling appointments using the clinical system accurately
  • Managing patient check-in process and monitoring waiting area to ensure smooth patient flow
  • Handling patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times
  • Assisting with patient registration, deductions, and change of details
  • Handling patient concerns or complaints professionally and escalating where necessary.

  Administrative Duties:

  • Extracting all information from clinical letters that needs coding and adding to notes.
  • Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.
  • Scanning and filing clinical correspondence and documents to patient records
  • Providing administrative support to clinicians and management

  Person Specification

  Experience

  Essential

  • Ability to work on own and as part of a team
  • Ability to prioritise tasks
  • Ability to work in a pressurised environment
  • Ability to maintain confidentiality
  • Good understanding of IT
  • Good communication skills in person, on the phone and in writing
  • Flexibility to cover holidays and staff sickness as and when required.

  Desirable

  • Experience of Emis
  • Experience of Docman

  Person Specification

  Experience

  Essential

  • Ability to work on own and as part of a team
  • Ability to prioritise tasks
  • Ability to work in a pressurised environment
  • Ability to maintain confidentiality
  • Good understanding of IT
  • Good communication skills in person, on the phone and in writing
  • Flexibility to cover holidays and staff sickness as and when required.

  Desirable

  • Experience of Emis
  • Experience of Docman

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Thornton Heath Medical Practice

  Address

  61a Gillett Road

  Thornton Heath

  Croydon

  CR7 8RL

  
  

  Employer's website

  https://www.thorntonheathmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Thornton Heath Medical Practice

  Address

  61a Gillett Road

  Thornton Heath

  Croydon

  CR7 8RL

  
  

  Employer's website

  https://www.thorntonheathmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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