• Job Description

  Req#: A4239-25-0001?language=en&page=1082&sort=publicationDateDesc

  Job summary

  Derwent and Brook Medical Centres are two small friendly GP practices in the Kedleston Road and Chester Green area of Derby. We are looking to recruit a part-time receptionist/administrator to work within our friendly team. The role is challenging and rewarding with significant patient contact both face to face and over the telephone.

  Experience in a medical workplace desirable

  Experience of System One clinical system is desirable

  Applicants must have excellent telephone skills and manners, be computer literate - proficient in using Microsoft word and e-mail and have the ability to work under pressure.

  The successful applicant will be responsible for making telephone appointments for patients, patient signposting, processing repeat prescriptions, data input of medical and non-medical information, photocopying, filing and any sundry duties as required in a GP surgery, whilst always maintaining patient confidentiality.

  Surgery opening hours are 8 a.m. - 6.30 p.m. Monday - Friday. Applicants must be prepared to offer some flexibility with working hours and support with staff annual leave and sickness cover.

  Main duties of the job

  Main Duties and Responsibilities:

  The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits:

  1. To meet and greet patients, in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures
  2. Make secondary care appointments for patients, using electronic referral system.
  3. Action and record patient notes and alerts relating to QOF, diary entries and clinical request
  4. Operate call and recall system to ensure patients receive clinical reviews when appropriate
  5. Electronic processing of medical, letters, test results and other correspondence.
  6. Registration of new patients on the computer system.
  7. Operate repeat prescription system as directed
  8. Assist in the closing and securing of the building at the end of the working day.
  9. Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
  10. Attend monthly practice meetings and complete regular online training courses.
  11. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
  12. It is important that all members of staff are prepared to take on additional duties as and when required.

  About us

  The Medical Centres each have two GPs - one female and one male, two part-time practice nurses and six administrative staff.

  We are committed to providing good quality care to our patients and endeavor to main traditional general practice values.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Other

  Salary

  £12.57 an hour To be reviewed following training

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4239-25-0001

  Job locations

  Derwent Medical Centre

  26 North Street

  Derby

  DE1 3AZ

  
  

  Brook Medical Centre

  183 Kedleston Road

  Derby

  DE22 1FT

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits:

  1. To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures
  2. To direct patients to the appropriate professional
  3. Make primary and secondary care appointments for patients, using electronic referral system.
  4. Action and record patient notes and alerts relating to QOF, diary entries and clinical request
  5. Operate call and recall system to ensure patients receive clinical reviews when appropriate
  6. Filing/scanning of medical notes, letters, test results and other correspondence
  7. Register new patients on the computer system
  8. Opening and distribution of post
  9. Operate repeat prescription system as directed
  10. Tidy and air the waiting room and doctors' consultation rooms after sessions, if cleaner not attending. Prepare for the next session.
  11. Assist in the closing and securing of the building at the end of the working day
  12. Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
  13. Attend monthly practice meetings
  14. complete regular online training courses to develop expertise and further knowledge
  15. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
  16. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits:

  1. To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures
  2. To direct patients to the appropriate professional
  3. Make primary and secondary care appointments for patients, using electronic referral system.
  4. Action and record patient notes and alerts relating to QOF, diary entries and clinical request
  5. Operate call and recall system to ensure patients receive clinical reviews when appropriate
  6. Filing/scanning of medical notes, letters, test results and other correspondence
  7. Register new patients on the computer system
  8. Opening and distribution of post
  9. Operate repeat prescription system as directed
  10. Tidy and air the waiting room and doctors' consultation rooms after sessions, if cleaner not attending. Prepare for the next session.
  11. Assist in the closing and securing of the building at the end of the working day
  12. Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
  13. Attend monthly practice meetings
  14. complete regular online training courses to develop expertise and further knowledge
  15. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
  16. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Desirable

  • Further education qualifications
  • IT qualifications

  Experience

  Essential

  • Experience of working in an office environment
  • Experience of answering a considerable volume of telephone calls
  • IT literate
  • Experience of working as part of a team

  Desirable

  • Experience of working in a GP practice
  • Knowledge of System One clinical system

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Desirable

  • Further education qualifications
  • IT qualifications

  Experience

  Essential

  • Experience of working in an office environment
  • Experience of answering a considerable volume of telephone calls
  • IT literate
  • Experience of working as part of a team

  Desirable

  • Experience of working in a GP practice
  • Knowledge of System One clinical system

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Brook Medical Centre

  Address

  Derwent Medical Centre

  26 North Street

  Derby

  DE1 3AZ

  
  

  Employer's website

  https://www.brookmedical.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Brook Medical Centre

  Address

  Derwent Medical Centre

  26 North Street

  Derby

  DE1 3AZ

  
  

  Employer's website

  https://www.brookmedical.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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