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Job Description
- Req#: M0038-24-1429?language=en&page=138&sort=publicationDateDesc
- Maintaining and monitoring the practice appointment system.
- Processing personal, telephone and e-requests for appointments.
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signposting patients to the correct service.
- Processing incoming and outgoing mail.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
- Processing all DNA letters in accordance with current policy.
- Reading code data on SystmOne.
- Filing and storing records as required.
- Inputting data into the patients healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Managing all queries (including administrative queries) as necessary in an efficient manner.
- Monitoring, maintaining and tidying the reception area and notice boards.
- Supporting all clinical staff with general tasks as requested.
- Educated to GCSE level or equivalent.
- Experience of an administrative or reception duties.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public.
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
- Educated to GCSE level or equivalent.
- Experience of an administrative or reception duties.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public.
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
Caradoc Surgery has an exciting opportunity for a friendly, confident receptionist/administrator to join our team on a part-time basis, for 11 hours per week, working Wednesday and Thursday 13.15 - 18.45. You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
We are looking for a receptionist/administrator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
About us
Caradoc Surgery is part of the Ranworth PCN, which is comprised of Ranworth Surgery in Clacton-on-Sea, Green Elms Health Centre in Jaywick and Kennedy Way Medical Centre in Holland on Sea. We have a diverse patient population, of around 32,000 and all practices work on SystmOne.
Date posted
27 October 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
8377
Job locations
Station Approach
Frinton-on-sea
Essex
CO13 9JT
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Station Approach
Frinton-on-sea
Essex
CO13 9JT
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Station Approach
Frinton-on-sea
Essex
CO13 9JT
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.