• Job Description

  Req#: M0038-25-0904?language=en&page=904&sort=publicationDateDesc

  Job summary

  Caradoc Surgery are currently seeking a receptionist/administrator to join their team on a part-time basis, working 25.5 hours per week. Hours are as follows;

  Monday 07:45 - 13:15

  Tuesday 07:45 - 18:45 (1hr lunch)

  Friday 07:45 - 18:45 (1hr lunch)

  This key role will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. We are looking for a receptionist/administrator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

  Main duties of the job

  • Greeting and directing patients.
  • Booking appointments, maintaining and monitoring the practice appointment system.
  • Processing personal, telephone and e-requests for appointments.
  • Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signposting patients to the correct service.
  • Processing incoming and outgoing mail.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
  • Processing all DNA letters in accordance with current policy.
  • Reading code data on SystmOne.
  • Filing and storing records as required.
  • Inputting data into the patients healthcare records as necessary.
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records
  • Managing all queries (including administrative queries) as necessary in an efficient manner.
  • Monitoring, maintaining and tidying the reception area and notice boards.
  • Supporting all clinical staff with general tasks as requested.

  About us

  Caradoc Surgery is part of the Ranworth PCN. The PCN comprises of Ranworth Surgery in Clacton on Sea, Green Elms Health Centre in Jaywick, Kennedy Way Medical Centre in Holland on Sea and Caradoc Surgery in Frinton on Sea. We have a diverse patient population of around 32,000 patients and all practices work on SystmOne.

  Details

  Date posted

  16 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  28710

  Job locations

  35 Station Approach

  Frinton on Sea

  Essex

  CO13 9JT

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Experience

  Essential

  • Experience of an administrative or reception duties.
  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public.
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience.

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Person Specification

  Experience

  Essential

  • Experience of an administrative or reception duties.
  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public.
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience.

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  35 Station Approach

  Frinton on Sea

  Essex

  CO13 9JT

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  35 Station Approach

  Frinton on Sea

  Essex

  CO13 9JT

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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