NHS
Receptionist/Administrator
This job is now closed
Job Description
- Req#: C9824-25-0699?language=en&page=97&sort=publicationDateDesc
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C's apply
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
- European Computer Driving Licence (ECDL) or equivalent
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability work effectively in a team.
- Excellent attention to detail.
- Evidence of excellent organisational skills.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
- European Computer Driving Licence (ECDL) or equivalent
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability work effectively in a team.
- Excellent attention to detail.
- Evidence of excellent organisational skills.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Job summary
To provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Main duties of the job
To book appointments and manage cancellations or amendments in a timely manner.
To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
To provide cover for other administrators/team members when necessary or as directed.
To work as a team member with other clerical staff, nurses and doctors and support the admin manager.
To undertake photocopying, faxing, scanning and filing of confidential and non-confidential information.
To utilise relevant IT systems to enter and retrieve data ensuring all details are accurately input and recorded in a timely manner, ensuring that results etc are input into the correct patients EPR record.
To maintain health records as required and according to CLCH protocols.
Where appropriate, to work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics.
To contribute to the collation and presentation of information for statistical reports and audits in a timely manner and create and maintain tables and spreadsheets to record and present information if required.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Date posted
02 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,883 to £26,958 a year Per Annum, inclusive of HCAS pro rata (part time)
Contract
Fixed term
Duration
10 months
Working pattern
Part-time
Reference number
824-HERTS-7151759
Job locations
Hatfield Centre
Hatfield
AL10 0LT
Job descriptionJob description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this administrative role.
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this administrative role.
Person SpecificationPerson Specification
Education/Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Education/Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Hatfield Centre
Hatfield
AL10 0LT
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Central London Community Health Trust
Address
Hatfield Centre
Hatfield
AL10 0LT
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.