• Job Description

  Req#: A4644-25-0000?language=en&page=322&sort=publicationDateDesc

  Job summary

  Thornbrook Surgery are looking for an enthusiastic and experienced administrator to join our friendly, expanding administration team. The role is varied and would suit a dynamic person who enjoys a challenge and works well in a strong team as well as managing to work patient facing independently.

  The job is part time for 34 hours per week.

  Main duties of the job

  The duties and responsibilities to be undertaken by members of the practice administration and reception team vary and along with standard parts of the role will include additional responsibilities, personal to each staff member. Duties may be varied from time to time under the direction of the office manager/practice manager, dependent on current and evolving practice workload and staffing levels. Standard aspects of the role include answering the telephone, booking appointments, assisting patients with queries, assisting clinicians, manning reception and dealing with prescriptions.

  About us

  Thornbrook Surgery is forward thinking practice with a dedicated team of clinicians and admin staff providing quality primary care services. Thornbrook Surgery is a rural three partner training practice caring for 9,500 patients. The practice is situated in the High Peak of Derbyshire, on the edge of the Peak District National Park with easy transport routes available to the surgery. We offer a busy and varied environment, negotiable hours and salary along with NHS pension and generous annual leave entitlement.

  Details

  Date posted

  24 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4644-25-0000

  Job locations

  Thornbrook Surgery

  Thornbrook Road

  Chapel-en-le-frith

  High Peak

  Derbyshire

  SK23 0RH

  
  

  Job description

  Job responsibilities

  Job responsibilities

  Basic Duties include but are not limited to:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Assigning
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Any other duties deemed suitable to the post and agreed between the post holder and the Reception manager.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Assisting with Covid Vaccine clinics including invites, telephone calls, booking appointments and assisting with vaccine clinics

  Job description

  Job responsibilities

  Job responsibilities

  Basic Duties include but are not limited to:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Assigning
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Any other duties deemed suitable to the post and agreed between the post holder and the Reception manager.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Assisting with Covid Vaccine clinics including invites, telephone calls, booking appointments and assisting with vaccine clinics

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A - C / 9 - 5 in English and Maths

  Desirable

  • NVQ or similar in Administration

  Additional Criteria

  Essential

  • Excellent interpersonal and communication skills
  • Excellent time keeping

  Experience

  Essential

  • Experience of manning a reception
  • Experience of working on busy telephones
  • IT skills experience

  Desirable

  • Experience of NHS/Primary Care
  • Experience of conflict resolution

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A - C / 9 - 5 in English and Maths

  Desirable

  • NVQ or similar in Administration

  Additional Criteria

  Essential

  • Excellent interpersonal and communication skills
  • Excellent time keeping

  Experience

  Essential

  • Experience of manning a reception
  • Experience of working on busy telephones
  • IT skills experience

  Desirable

  • Experience of NHS/Primary Care
  • Experience of conflict resolution

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Thornbrook Surgery

  Address

  Thornbrook Surgery

  Thornbrook Road

  Chapel-en-le-frith

  High Peak

  Derbyshire

  SK23 0RH

  
  

  Employer's website

  https://www.thornbrooksurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Thornbrook Surgery

  Address

  Thornbrook Surgery

  Thornbrook Road

  Chapel-en-le-frith

  High Peak

  Derbyshire

  SK23 0RH

  
  

  Employer's website

  https://www.thornbrooksurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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