NHS
Receptionist/Administrator
This job is now closed
Job Description
- Req#: A3097-25-0000?language=en&page=82&sort=publicationDateDesc
- GCSE grade A to C in English and Maths
- Experience in customer service
- Experience working under pressure
- GCSE grade A to C in English and Maths
- Experience in customer service
- Experience working under pressure
Job summary
Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.
Main duties of the job
The following list is a summary of job responsibilities.
Reception
greeting patients in a friendly manner
show patients how to use check in screens
handling repeat prescription requests and collections
consulting with members of the practice team about waiting area (delays etc)
Telephone triage /appointments
have working knowledge of telephone system, during and after hours
fill in the telephone triage template
triaging and booking into appropriate appointments with clinicians
signposting patients to relevant services both internally and externally
Clinical
checking blood pressure/height/weight
recording new pregnancies
be able to chaperone
Patient support
Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.
Other tasks
Room/stock checks
Opening/ closing the practice
Any other tasks allocated by managers
About us
HIYOS stands for Healthy In Your Own Skin, which refers to our emphasis on wellness and personalised care for patients. We are an NHS GP practice, formally known as Firstcare.
We, as a practice, recognise that success in providing patient centered care is founded on continued learning, development and innovation. That's why are delighted to have been approved as a training practice. That means that we train under-gratuate and post-graduate students, as well as trainee GPs and Doctors.
Details
Date posted
01 July 2025
Pay scheme
Other
Salary
£10 to £12 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A3097-25-0000
Job locations
Firstcare Practice
Prince Regent Road
Hounslow
TW3 1NL
Job descriptionJob description
Job responsibilities
Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.
Job responsibilities
Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HIYOS
Address
Firstcare Practice
Prince Regent Road
Hounslow
TW3 1NL
Employer's website
Employer details
Employer name
HIYOS
Address
Firstcare Practice
Prince Regent Road
Hounslow
TW3 1NL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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