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Job Description
- Req#: A3016-25-0002?language=en&page=976&sort=publicationDateDesc
- Understanding, acceptance and adherence to the need for strict confidentiality
- Excellent communication skills (Written and Oral) - Basic understanding of Microsoft Office - Clear, polite telephone manner - Accuracy and attention to detail - Time Management and the ability to work to deadlines
- Smart, polite and confident - An organised approach to work with the ability to plan, prioritise and balance conflicting demands - Performing under pressure - Adaptability - Ability to use own initiative, judgement, resourcefulness and common sense - Ability to work as part of a team and autonomously - Self-motivated - Ability to work flexibly
- Knowledge of TPP SystmOne Clinical System - An understanding of a primary care environment and patient care
- Problem solving skills using diplomacy and tact - Interpersonal skills
- Qualifications
- Essential criteria
- GCSE grade A to C in English and Maths
- Experience of using own initiative
- Experience of working with the general public Experience of reception work, customer service Experience of working as part of a team Experience of working within General Practice
- Understanding, acceptance and adherence to the need for strict confidentiality
- Excellent communication skills (Written and Oral) - Basic understanding of Microsoft Office - Clear, polite telephone manner - Accuracy and attention to detail - Time Management and the ability to work to deadlines
- Smart, polite and confident - An organised approach to work with the ability to plan, prioritise and balance conflicting demands - Performing under pressure - Adaptability - Ability to use own initiative, judgement, resourcefulness and common sense - Ability to work as part of a team and autonomously - Self-motivated - Ability to work flexibly
- Knowledge of TPP SystmOne Clinical System - An understanding of a primary care environment and patient care
- Problem solving skills using diplomacy and tact - Interpersonal skills
- Qualifications
- Essential criteria
- GCSE grade A to C in English and Maths
- Experience of using own initiative
- Experience of working with the general public Experience of reception work, customer service Experience of working as part of a team Experience of working within General Practice
Job summary
Hove Medical Centre is a well established training practice at the foot of the South Downs that requires someone to join their friendly and supportive reception team.
If you like to learn new things and like to be kept busy, please read on.
We have a vacancy for either a full time or 2 part time receptionists working between 20 and 37.5 hours per week.
The hours will be worked between 08.00 and 18.30 Monday to Friday and will likely include some early starts (08.00) and some late finishes (18.30).
There will be an opportunity to work additional hours to cover holiday absences and occasional early evening clinics.
The right person will provide a professional, positive and friendly service to our patients, deal with general enquiries and support our GPs, nurses and other clinicians to deliver a first class medical service.
Main duties of the job
Main duties of the job
The role will involve
Dealing with patient enquiries either face to face or over the phone
Booking appointments
Accessing confidential patient information
Keeping patient data up to date
Explaining procedures
Assisting and supporting clinic staff
Liaising with other healthcare organisations
The candidate will need
To be confidential
Be customer focussed
Have excellent communication skills
Able to work independently
Have good attention to detail
Be computer literate
Be a team player
Overview of your organisation
Hove Medical Centre's clinical team is made up of 4 GP partners, 3 salaried GPs, 1 nurse practitioner, 3 practice nurses, 1 clinical pharmacist, 2 healthcare assistants, 1 social prescriber and 1 Mental Health Coordinator.
The clinical team is supported by a business manager and a team of 16 admin/reception staff.
Being a training practice, the clinical team can include GP registrars, student nurses, paramedic practitioners, physician associates, clinical pharmacists and medical students. It is so rewarding to see some of these clinicians return in the future, fully fledged, knowing that we helped them on their journey.
We support our staff on their own journey by providing a friendly and proactive working environment.
About us
Overview of your organisation
Hove Medical Centre's clinical team is made up of 4 GP partners, 3 salaried GPs, 1 nurse practitioner, 3 practice nurses, 1 clinical pharmacist, 2 healthcare assistants, 1 social prescriber and 1 Mental Health Coordinator.
The clinical team is supported by a business manager and a team of 16 admin/reception staff.
Being a training practice, the clinical team can include GP registrars, student nurses, paramedic practitioners, physician associates, clinical pharmacists and medical students. It is so rewarding to see some of these clinicians return in the future, fully fledged, knowing that we helped them on their journey.
We support our staff on their own journey by providing a friendly and proactive working environment.
We offer a generous holiday entitlement and staff are entitled to join the NHS pension scheme.
Details
Date posted
08 May 2025
Pay scheme
Other
Salary
£12.10 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3016-25-0002
Job locations
West Way
Hove
East Sussex
BN3 8LD
Job descriptionJob description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION MANAGER
HOURS: 20-37.5 hours per week
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Premises
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the business manager.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION MANAGER
HOURS: 20-37.5 hours per week
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Premises
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the business manager.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person SpecificationPerson Specification
Knowledge and Skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hove Medical Centre
Address
West Way
Hove
East Sussex
BN3 8LD
Employer's website
Employer details
Employer name
Hove Medical Centre
Address
West Way
Hove
East Sussex
BN3 8LD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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