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Job Description
- Req#: A2909-25-0000?language=en&page=243&sort=publicationDateDesc
- GCSE grade A to C in English and Maths
- Experience in the NHS
- GCSE grade A to C in English and Maths
- Experience in the NHS
Job summary
Due to expansion we have an opportunity for an enthusiastic Receptionist/Administrator to work with a cohesive primary care team serving 21,000+ patients in St Johns Wood.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
We offer comprehensive NHS primary care services and work in a purpose built state of the art premises in a lovely part of London, within the Hospital of St John and St Elizabeth.
Date posted
06 February 2025
Pay scheme
Other
Salary
£13.55 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A2909-25-0000
Job locations
Brampton House
60 Grove End Road
London
NW8 9NH
Job descriptionJob description
Job responsibilities
Job Description
Job Title: Receptionist/Administrator
Reports to: Reception Manager/Deputy Reception Manager
Hours: Monday Friday (36hrs)
Job Summary:
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary key responsibilities
following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail as needed/covering staff absence
Initiating contact with and responding to, requests from patients, team members and external agencies
Process calling letters as requested
Process all DNA letters in accordance with current policy
Action GP2GP tasks
Read code data on the clinical system
Photocopy documentation as required
Process repeat prescriptions, ensuring they are processed accurately & efficiently
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
Partake in audit as directed by the audit lead
Support administrative and reception staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
Ordering and monitoring of stationery supplies
Job responsibilities
Job Description
Job Title: Receptionist/Administrator
Reports to: Reception Manager/Deputy Reception Manager
Hours: Monday Friday (36hrs)
Job Summary:
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary key responsibilities
following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail as needed/covering staff absence
Initiating contact with and responding to, requests from patients, team members and external agencies
Process calling letters as requested
Process all DNA letters in accordance with current policy
Action GP2GP tasks
Read code data on the clinical system
Photocopy documentation as required
Process repeat prescriptions, ensuring they are processed accurately & efficiently
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
Partake in audit as directed by the audit lead
Support administrative and reception staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
Ordering and monitoring of stationery supplies
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Johns Wood Medical Practice
Address
Brampton House
60 Grove End Road
London
NW8 9NH
Employer's website
Employer details
Employer name
St Johns Wood Medical Practice
Address
Brampton House
60 Grove End Road
London
NW8 9NH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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