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Job Description
- Req#: A4744-25-0002?language=en&page=96&sort=publicationDateDesc
- An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Attention to detail. Adhere to protocols, policies and procedures. Ability to work with people at all levels
- GCSE English and Maths - Grade A to C
- ECDL qualification
- Experience of working in a public reception environment. Experience of Microsoft Office software. Experience of dealing with the public/patients.
- Use of EMIS PCS clinical computer system. Using Microsoft Office software. Medical reception skills and relevant experience
- An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Attention to detail. Adhere to protocols, policies and procedures. Ability to work with people at all levels
- GCSE English and Maths - Grade A to C
- ECDL qualification
- Experience of working in a public reception environment. Experience of Microsoft Office software. Experience of dealing with the public/patients.
- Use of EMIS PCS clinical computer system. Using Microsoft Office software. Medical reception skills and relevant experience
Job summary
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To act as a focal point of communication between patients, doctors and other medical staff.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.
Main duties of the job
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry processing and recording information in accordance with practice procedures
Scanning of mail and post as appropriate
In accordance with the weekly room plan ensure all doctor/nurse room signs are displayed correctly on doors and in waiting rooms
Taking messages and passing on information
Provide cover for members of the reception team during periods of sickness and annual leave.
About us
This is an exciting opportunity for a Receptionist to join Cumberland House Practice.
The ideal candidate will have excellent communication skills, good attention to detail, and a desire to contribute towards making Cumberland House Practice, the best it can possibly be, for its patients and staff.
Date posted
02 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A4744-25-0002
Job locations
Waters Green Medical Centre
Sunderland Street
Macclesfield
Cheshire
SK11 6JL
Job descriptionJob description
Job responsibilities
Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information
Maintain a safe and tidy reception area
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Photocopying and faxing as necessary
Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items
Providing clerical/administrative assistance to the practice including typing, filing, photocopying
Receiving payment from patients, issuing of receipt and banking of cash
Understand security systems alarms and fire procedures
Chaperone the doctor if required
Unlocking and locking of the building and general security
Switch telephone to and from out of hours service at the beginning and end of each day
Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.
Immunisation target reports
Paperwork and appointments for clinics as needed.
Recording of mammogram results
Reports from school health
Cervical smear administration
Prescriptions
Assistance in paediatric clinic
Scanning cover
Post and emergency reception cover
Ad-hoc telephone cover for the admin and secretarial team
Ad-hoc early morning reception cover
Receiving, recording and distributing incoming faxes
Any other delegated duties considered appropriate to the post.
Job responsibilities
Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information
Maintain a safe and tidy reception area
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Photocopying and faxing as necessary
Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items
Providing clerical/administrative assistance to the practice including typing, filing, photocopying
Receiving payment from patients, issuing of receipt and banking of cash
Understand security systems alarms and fire procedures
Chaperone the doctor if required
Unlocking and locking of the building and general security
Switch telephone to and from out of hours service at the beginning and end of each day
Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.
Immunisation target reports
Paperwork and appointments for clinics as needed.
Recording of mammogram results
Reports from school health
Cervical smear administration
Prescriptions
Assistance in paediatric clinic
Scanning cover
Post and emergency reception cover
Ad-hoc telephone cover for the admin and secretarial team
Ad-hoc early morning reception cover
Receiving, recording and distributing incoming faxes
Any other delegated duties considered appropriate to the post.
Person SpecificationPerson Specification
Knowledge and skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumberland House Surgery
Address
Waters Green Medical Centre
Sunderland Street
Macclesfield
Cheshire
SK11 6JL
Employer's website
Employer details
Employer name
Cumberland House Surgery
Address
Waters Green Medical Centre
Sunderland Street
Macclesfield
Cheshire
SK11 6JL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.