• Job Description

  Req#: C9367-25-0566?language=en&page=305&sort=publicationDateDesc

  Job summary

  The Mental Health Urgent Care Centre operates with an enhanced specialist multidisciplinary team, focusing on improving the experience and outcomes for service users, carers, and staff, alongside supporting acute colleagues in the system by enabling the acute hospital to operate and improve ED performance and quality of care.

  The service will operate 24/7 and will be a multi-disciplinary, cross sector service that is practitioner-led and supported by social care, voluntary sector partners and Lived Experience Workers.

  Shifts will be a combination of early lates and nights (including weekends and all bank holidays). Example shifts:

  8.30am - 4.30pm

  1.30pm - 9.30pm

  9pm - 9am

  or long days 8.30am - 9.30pm with 1 hour break

  Enhanced payments will be applicable for some shifts (eg. unsocial hours and weekends)

  You will be expected to manage their workload during any shift period in a reliable and efficient manner. You must be flexible and able to multi-task in his/her contribution to delivering the work required in this post.

  The hospital is a busy environment and the successful candidate should be able to remain calm and professional at all times.

  Good communication skills are a must with clear English language skills.

  Quick to learn new skills and systems.

  Looking for an honest, reliable, positive and friendly candidate to join the team.

  Please apply promptly as the vacancy will close early if high number of applicants.

  Please be aware that this role is NOT eligible for Sponsorship

  If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship

  Main duties of the job

  The successful candidate will:

  • be welcoming, professional and kind
  • give directions via phone or face to face
  • answer telephone ,screening and transferring calls
  • report faults and maintenance jobs to the helpdesks
  • order stock
  • order and maintain stationary and other items
  • ensure reception is kept neat and tidy and welcoming environment for visitors to the service users, Staff, Contractors, Visitors, Carer's, Family members and Emergency services
  • work as part of a team
  • to relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.

  In return, we can offer you:

  • 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
  • One of the UK's best pension schemes
  • Comprehensive health and wellbeing services
  • Special leave for family and personal reasons
  • NHS Car Lease Scheme
  • Employee Assistance Programme

  Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.

  About us

  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

  Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

  Welcoming. Kind. Positive. Respectful. Professional.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  367-A&UC-9469

  Job locations

  Lister Hospital

  Coreys Mill Lane

  Stevenage

  SG1 4AB

  
  

  Job description

  Job responsibilities

  The Post holder will be based on the main reception desk at the new Mental Health Urgent Care Centre where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised.

  HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.

  The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy

  The Receptionist offers a comprehensive service within a busy and often demanding environment, so candidates will need to be confident and adaptable to change.

  For a More in-depth Person and Job Description, please read the attached before applying

  Job description

  Job responsibilities

  The Post holder will be based on the main reception desk at the new Mental Health Urgent Care Centre where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised.

  HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.

  The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy

  The Receptionist offers a comprehensive service within a busy and often demanding environment, so candidates will need to be confident and adaptable to change.

  For a More in-depth Person and Job Description, please read the attached before applying

  Person Specification

  Qualifications

  Essential

  • A good standard of education to secondary level
  • Substantive experience of working in an office environment
  • NVQ3/RSA3 OR equivalent experience

  Previous Experience

  Essential

  • Microsoft Word Packages
  • Ability to organise and prioritise own workload
  • To be proficient in diary management
  • Proficient in email management
  • Maintain a filing system, both paper and computerised systems

  Skills

  Essential

  • To make judgements, without direct supervision, as to the importance/urgency of workload issues
  • Excellent accurate keyboard skills
  • Excellent telephone skills and manner
  • Excellent IT knowledge

  Person Specification

  Qualifications

  Essential

  • A good standard of education to secondary level
  • Substantive experience of working in an office environment
  • NVQ3/RSA3 OR equivalent experience

  Previous Experience

  Essential

  • Microsoft Word Packages
  • Ability to organise and prioritise own workload
  • To be proficient in diary management
  • Proficient in email management
  • Maintain a filing system, both paper and computerised systems

  Skills

  Essential

  • To make judgements, without direct supervision, as to the importance/urgency of workload issues
  • Excellent accurate keyboard skills
  • Excellent telephone skills and manner
  • Excellent IT knowledge

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  Lister Hospital

  Coreys Mill Lane

  Stevenage

  SG1 4AB

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Hertfordshire Partnership University NHS Foundation Trust

  Address

  Lister Hospital

  Coreys Mill Lane

  Stevenage

  SG1 4AB

  
  

  Employer's website

  https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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