Job description

Job responsibilities

The following are the core responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

• a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• c. Process patient requests for appointments
• d. Process repeat prescription requests via prescription clerk
• e. Initiate contact with and respond to requests from patients, team members and external agencies
• f. Enter read/SNOMED CT code data on EMIS Web
• g. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into the patients healthcare records as necessary
• j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• k. Manage all queries as necessary in an efficient manner
• l. Maintain a clean, tidy, effective working area at all times
• m. Monitor and maintain the reception area and noticeboards
• n. Support all clinical staff with general tasks as requested
• o. Undertake all mandatory training and induction programmes

Job responsibilities

The following are the core responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

• a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• c. Process patient requests for appointments
• d. Process repeat prescription requests via prescription clerk
• e. Initiate contact with and respond to requests from patients, team members and external agencies
• f. Enter read/SNOMED CT code data on EMIS Web
• g. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into the patients healthcare records as necessary
• j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• k. Manage all queries as necessary in an efficient manner
• l. Maintain a clean, tidy, effective working area at all times
• m. Monitor and maintain the reception area and noticeboards
• n. Support all clinical staff with general tasks as requested
• o. Undertake all mandatory training and induction programmes

Person Specification

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• Active Signposting or Care Navigator Training Qualification
• Healthcare Qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• Active Signposting or Care Navigator Training Qualification
• Healthcare Qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Group Practice

Address

2 Longford Road West

Reddish

Stockport

Greater Manchester

SK5 6ET

Employer's website

https://www.parkviewgrouppractice.co.uk/ (Opens in a new tab)