• Job Description

  Req#: M0038-25-0870?language=en&page=1123&sort=publicationDateDesc

  Job summary

  Tile House Surgery has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team for 30 hours per week. This will be worked Monday to Friday, 6-hour shifts with a mix of 7.30am-1.30pm and 1pm-7pm.

  The receptionist/care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

  Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Full training will be provided on our clinical database.

  Main duties of the job

  • Greeting and directing all patients.
  • Booking, cancelling and moving patient appointments.
  • Handing out letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information.
  • Advising patients of Practice procedures.
  • Registering new patients.
  • Answering the telephone promptly.
  • Assisting GPs with their requests.
  • Referring patients to local domiciliary services.
  • Dealing with incoming emails as per practice procedure.

  About us

  Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

  We can offer the following benefits:

  • Supportive and friendly environment
  • Flexible working hours within the constraints of surgery opening hours and cover required
  • Peer support
  • 25 days' holiday (pro rata) + bank holidays
  • NHS pension
  • Free on-site parking

  Details

  Date posted

  08 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  28679

  Job locations

  33 Shenfield Road

  Brentwood

  Essex

  CM15 8AQ

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  33 Shenfield Road

  Brentwood

  Essex

  CM15 8AQ

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  33 Shenfield Road

  Brentwood

  Essex

  CM15 8AQ

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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