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Job Description
- Req#: M0038-25-0646?language=en&page=2&sort=publicationDateDesc
- Greeting and directing all patients.
- Making appointments and managing the booking system.
- Accepting, issuing and handing out prescriptions, letters, completed forms etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone and managing the enquiries.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
Colchester Medical Group (Wimpole Road Surgery) are seeking a receptionist to join their busy, frontline team on a part time basis for 25 hours per week.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
About us
Wimpole Road Surgery is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Shrub End Surgery and Parsons Heath Medical Practice.
Date posted
20 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28530
Job locations
52 Wimpole Road
Colchester
Essex
CO1 2DL
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
52 Wimpole Road
Colchester
Essex
CO1 2DL
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
52 Wimpole Road
Colchester
Essex
CO1 2DL
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.