• Job Description

  Req#: M0038-25-0934?language=en&page=831&sort=publicationDateDesc

  Job summary

  The Colte Partnership are looking for a reliable and enthusiastic medical receptionist/care navigator to join our busy team at Ardleigh Surgery in Essex. This position is offered on a part-time basis for 29.25 hours a week. You will be the first point of contact for our patients, providing an efficient, friendly and compassionate service as we are committed to delivering high-quality, patient centred care to our local community.

  Previous applicants need not apply.

  Main duties of the job

  • Greeting patients and visitors at the front desk.
  • Answering telephone calls and dealing with patient queries.
  • Booking, amending and cancelling appointments using the practice clinical systems.
  • Contacting patients for routine screening appointments.
  • Communicating with the clinical team, GP's and other health professionals.
  • Receiving incoming mail, electronic correspondence and prescription requests.
  • Administrative tasks as required by the practice manager or clinicians.

  About us

  In June 2017 The Colte Partnership was formed consisting of 8 local practices across Colchester and Tendring caring for approx. 80,000 patients.

  We also work as three collaborative Primary Care Networks (PCNs) which span across Colchester and Tendring:

  • Riverside Medical Centre & Ardleigh Surgery
  • Mersea Island Medical Practice, Tiptree Medical Centre and Rowhedge Medical Centre
  • Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre

  There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients across the network of practices.

  Details

  Date posted

  29 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  28596-2

  Job locations

  The Street

  Colchester

  Essex

  CO7 7LD

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Experience

  Essential

  • Excellent interpersonal communication skills.
  • Be able to speak professionally and confidently to different patient groups, colleagues and clinicians.
  • Understand primary care or have been in an NHS setting in the past.
  • Strong IT skills, with experience with EMIS Web is desirable but not essential.
  • Work under pressure and remain calm in challenging situations.
  • Organised, flexible and a good team player
  • Have a good understanding of patient confidentiality and data protection.

  Person Specification

  Experience

  Essential

  • Excellent interpersonal communication skills.
  • Be able to speak professionally and confidently to different patient groups, colleagues and clinicians.
  • Understand primary care or have been in an NHS setting in the past.
  • Strong IT skills, with experience with EMIS Web is desirable but not essential.
  • Work under pressure and remain calm in challenging situations.
  • Organised, flexible and a good team player
  • Have a good understanding of patient confidentiality and data protection.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  The Street

  Colchester

  Essex

  CO7 7LD

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  The Street

  Colchester

  Essex

  CO7 7LD

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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