• Job Description

  Req#: M0038-25-0844?language=en&page=56&sort=publicationDateDesc

  Job summary

  The Limes Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 27.5 hours per week with the below shift pattern;

  Monday: 8.00am - 2.00pm

  Wednesday: 8.00am - 6.30pm

  Thursday: 1.00pm - 6.30pm

  Friday: 12.30pm - 6.30pm

  The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

  Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.
  • Supporting the arrangement of weekly care home MDTs.

  About us

  Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion.

  We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach especially in a busy, fast-paced environment.

  If you're looking to join a supportive team where your contribution truly matters, we'd love to hear from you.

  Some of the benefits include;

  • NHS Pension Scheme
  • Health service discounts
  • Annual Leave: minimum 28 days FTE, with enhancements for long service
  • Benenden Health insurance

  Details

  Date posted

  04 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Annualised hours

  Reference number

  28668

  Job locations

  The Plain

  Epping

  Essex

  CM16 6TL

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours or at one of the branches to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours or at one of the branches to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  The Plain

  Epping

  Essex

  CM16 6TL

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  The Plain

  Epping

  Essex

  CM16 6TL

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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