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Job Description
- Req#: M0038-25-0710?language=en&page=289&sort=publicationDateDesc
- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
- Genuine responsibility from day one.
- Work with a strong social purpose.
- A competitive salary with increments based on professional development.
- Membership of the NHS pension.
- Support to guide your personal and professional development.
- Excellent training and development opportunities.
- Working in a purpose built facility.
- 6 month probation period.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Previous medical or healthcare receptionist experience is desirable.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
Two Rivers Medical Centre has an opportunity for a receptionist/care navigator to join our team on a part-time basis for 30 hours per week. No weekend work required. The starting salary is £12.21ph rising to £12.41ph after successful completion of a 6 month probation period.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
About us
As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:
Date posted
30 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
8998-1
Job locations
30 Woodbridge Rd East
Ipswich
Suffolk
IP4 5PB
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
30 Woodbridge Rd East
Ipswich
Suffolk
IP4 5PB
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
30 Woodbridge Rd East
Ipswich
Suffolk
IP4 5PB
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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