• Job Description

  Req#: M0038-25-0726?language=en&page=864&sort=publicationDateDesc

  Job summary

  Downhall Park Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for 16-18 hours per week, working over 3 days.

  The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

  Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

  About us

  The Downhall Park Surgery team are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity - please come and join our fantastic team. We can offer an NHS pension and 33 days annual leave (FTE), with enhancements for long service.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £12.47 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  28583

  Job locations

  49 Rawreth Lane

  Rayleigh

  Essex

  SS6 9QD

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Person Specification

  Experience

  Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  49 Rawreth Lane

  Rayleigh

  Essex

  SS6 9QD

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  49 Rawreth Lane

  Rayleigh

  Essex

  SS6 9QD

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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