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Job Description
- Req#: A1624-25-0002?language=en&page=650&sort=publicationDateDesc
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records
- Photocopy as requested
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription request in accordance with Practice guidelines.
- Have working knowledge of telephone system, during and after hours.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make tea/coffee for colleagues
- Any other tasks allocated by supervisor or manager
- To carry out training as necessary
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Filing post in medical records
- Photocopy as requested
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription request in accordance with Practice guidelines.
- Have working knowledge of telephone system, during and after hours.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make tea/coffee for colleagues
- Any other tasks allocated by supervisor or manager
- To carry out training as necessary
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Knowledge of SystmOne is desirable along with a pleasant telephone manner.
- Knowledge of SystmOne is desirable along with a pleasant telephone manner.
Job summary
The Friary Surgery are looking to employ a part time Receptionist working 15 hours a week, initially on a temporary contract of six months, there may be an opportunity for this to be extended.
Hours of work will be:
Monday 13:00-17:30, Wednesday 08:00-14:00 and Thursday 13:00-17:30.
Opportunity of overtime to cover annual leave/absence.
Enrolment of NHS Pension scheme, 2 weeks holiday plus bank holidays.
Main duties of the job
The post holder will be responsible for booking appointments, checking patients in to the practice, dealing with patient enquiries, as well as patient registrations and issuing prescriptions. Also the scanning of communication on to patients records. Along with navigating patients to the appropriate service.
Knowledge of Systmone would be very useful.
About us
We are a small dispensing practice with a practice population of 5000. The practice consists of three GP's, Practice Nurse, HCA, GP Assistant and an excellent dispensary and admin team.
Details
Date posted
25 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
A1624-25-0002
Job locations
Queens Road
Richmond
North Yorkshire
DL10 4UJ
Job descriptionJob description
Job responsibilities
Job Description - Receptionist/Care Navigator - Fixed Term Contract
Responsible To: Practice Manager
Hours: 15 per week
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Provide holiday and sickness cover when required.
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
Job responsibilities
Job Description - Receptionist/Care Navigator - Fixed Term Contract
Responsible To: Practice Manager
Hours: 15 per week
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Provide holiday and sickness cover when required.
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
Person SpecificationPerson Specification
Qualifications
Desirable
Qualifications
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Friary Surgery
Address
Queens Road
Richmond
North Yorkshire
DL10 4UJ
Employer's website
Employer details
Employer name
The Friary Surgery
Address
Queens Road
Richmond
North Yorkshire
DL10 4UJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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