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Job Description
- Req#: C9184-25-1224?language=en&page=184&sort=publicationDateDesc
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
- Good general standard of education
- Excellent IT skills
- Knowledge of clinical computer systems used within the role
- Good communication skills
- Previous experience of working face to face with the public in a busy environment, preferably frontline
- Previous administration experience
- Health care sector administration experience
- Ability to work as an effective team member as well as using own initiative
- Previous experience of working face to face with members of the public in a busy environment
- Confident and calm under pressure
- Flexibility to cover annual leave and sickness when required
- Good general standard of education
- Excellent IT skills
- Knowledge of clinical computer systems used within the role
- Good communication skills
- Previous experience of working face to face with the public in a busy environment, preferably frontline
- Previous administration experience
- Health care sector administration experience
- Ability to work as an effective team member as well as using own initiative
- Previous experience of working face to face with members of the public in a busy environment
- Confident and calm under pressure
- Flexibility to cover annual leave and sickness when required
Job summary
This is an exciting role front of house, working closely with clinical and non clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
Main duties of the job
The post holder will be required to arrive patients for their outpatient appointments via various computer booking systems. Liaise with clinicians and internal staff on a daily basis.
The post holder will be the initial point of contact for incoming calls and will be responsible for ensuring the reception area is tidy & well organised at all times.
The post holder will deal with a variety of people of all ages which can on occasion be challenging.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
Date posted
25 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time
Reference number
184-OL-BL-3028
Job locations
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Job descriptionJob description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)
This hospital does not provide a UTC/MIU service
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)
This hospital does not provide a UTC/MIU service
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Employer's website
Employer details
Employer name
Somerset NHS Foundation Trust
Address
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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