• Job Description

  Req#: M9297-25-0088?language=en&page=196&sort=publicationDateDesc

  Job summary

  Undertake Facilities Helpdesk/Reception duties, including but not limited to arranging ID badges and access control for staff and external contractors, assisting with travel requests, maintain parking permit database and deal with staff and patient/visitor car parking queries. Provide an efficient and responsive switchboard operator service, dealing with internal/external routine and emergency calls in a prompt and courteous manner, operating the hospital paging system, monitoring and responding to alarms within the switchboard area.

  Main duties of the job

  • Timely issue and replacement of staff ID badges.

  • Maintain access control register, arranging required access in line with approvals.

  • Process staff bus pass applications and renewals, ensure invoices and credits are correct and payments are made in a timely manner.

  • Raise stock and non-stock requisitions via relevant system to order office equipment and materials

  • Extract information from BT portal for recharging.

  • Maintain parking permit database, assist with queries from staff, patients and visitors and help rectify issues.

  • Assist patients and visitors with directions and help resolve any issues raised.

  • Deal with internal and external phone calls in a prompt and courteous manner, use Careflow and other systems to direct callers to correct location.

  • Deal with emergency calls, contacting hospital staff on and off site as and when required.

  • Operate the hospital paging system (cardiac arrests, major incidents, trauma, fire calls, etc).

  About us

  QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

  We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

  In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

  QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

  We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

  Previous applicants need not apply.

  Details

  Date posted

  08 May 2025

  Pay scheme

  Other

  Salary

  £23,875 a year

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  297-QEF-7016783-A

  Job locations

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Job description

  Job responsibilities

  • Ability to make straightforward decisions on job-related issues as an individual and as part of the wider team

  • Exercises judgement when dealing with enquiries, analyses information to resolve problems.

  • Follow site assignment instructions and carry out scheduled tasks as detailed (daily/weekly and periodic)

  • Ability to use own initiative in response to variations in work routine seeking support as necessary

  • Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service

  • Ability to record and escalate serious incidents to appropriate managers

  • Office based, using PC / VDU / software packages, keyboard work.

  • Manages own workload with minimal supervision.

  Job description

  Job responsibilities

  • Ability to make straightforward decisions on job-related issues as an individual and as part of the wider team

  • Exercises judgement when dealing with enquiries, analyses information to resolve problems.

  • Follow site assignment instructions and carry out scheduled tasks as detailed (daily/weekly and periodic)

  • Ability to use own initiative in response to variations in work routine seeking support as necessary

  • Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service

  • Ability to record and escalate serious incidents to appropriate managers

  • Office based, using PC / VDU / software packages, keyboard work.

  • Manages own workload with minimal supervision.

  Person Specification

  Knowledge

  Essential

  • oExcellent customer service skills
  • oExcellent telephone manner
  • oAbility to work independently and use initiative, while being part of a team.

  Desirable

  • oUse of databases
  • oKnowledge of paging systems
  • oKnowledge of hospital switchboards

  Experience

  Essential

  • oExperience working in a fast paced, customer orientated, reception environment

  Desirable

  • oExperience within an NHS switchboard environment

  Qualifications

  Essential

  • oEnglish GCSE pass
  • oMaths GCSE pass

  Desirable

  • oCustomer Service qualifications

  Person Specification

  Knowledge

  Essential

  • oExcellent customer service skills
  • oExcellent telephone manner
  • oAbility to work independently and use initiative, while being part of a team.

  Desirable

  • oUse of databases
  • oKnowledge of paging systems
  • oKnowledge of hospital switchboards

  Experience

  Essential

  • oExperience working in a fast paced, customer orientated, reception environment

  Desirable

  • oExperience within an NHS switchboard environment

  Qualifications

  Essential

  • oEnglish GCSE pass
  • oMaths GCSE pass

  Desirable

  • oCustomer Service qualifications

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  QE Facilities

  Address

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Employer's website

  https://www.qefacilities.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  QE Facilities

  Address

  Queen Elizabeth Hospital

  Sheriff Hill

  Gateshead

  NE9 6SX

  
  

  Employer's website

  https://www.qefacilities.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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