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Job Description
- Req#: A4276-25-MAY?language=en&page=42&sort=publicationDateDesc
- A basic standard of education to secondary school level.
- Knowledge of confidentiality and its application.
- A minimum GCSE qualification or equivalent.
- Involvement in activities which involve teamwork and social interaction with people.
- Experience of working in General Practice or a Health Care Environment
- A basic standard of education to secondary school level.
- Knowledge of confidentiality and its application.
- A minimum GCSE qualification or equivalent.
- Involvement in activities which involve teamwork and social interaction with people.
- Experience of working in General Practice or a Health Care Environment
Job summary
Looking to recruit a confident and enthusiastic Telephonist/Receptionist into the Team at a friendly but extremely busy 6 partner GP Practice who are committed to the care and wellbeing of others and who will enjoy working as a dedicated team.
This is a temporary position with the possibility of becoming a permanent position. Up to 25 hours per week, 5 days a week, morning and afternoon shifts.
The role entails mainly dealing with booking appointments and dealing with patient queries on the telephone and on the front desk.
Main duties of the job
Candidates must have a good general education, excellent telephone manner and excellent customer service skills, be computer literate and flexible to cover annual leave and sickness cover.
They will work along side the Reception Lead to provide support to ensure the smooth day to day running of Reception and undertake other duties as and when required.
About us
We are a GP Practice with a list size of 11,000 circa led by 6 GP partners, one of which specializes in ENT, a salaried GP, 2 regular Locum GPs, Nursing and Pharmacists Team, Reception, Admin and Management.
We are an advanced Training Practice for GP Registrars and also teach medical students in partnership with Birmingham University.
The Practice also provides in house Minor Surgery, Physio (FCP) and GPwSI ENT services.
We are a forward thinking practice and have fought hard to maintain a personal list system which research has proved to be best practice.
Details
Date posted
16 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4276-25-MAY
Job locations
331 Birmingham Road
Wylde Green
Sutton Coldfield
West Midlands
B72 1DL
Job descriptionJob description
Job responsibilities
KEY RESPONSIBILITIES:
Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
Deal with all General enquires, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages via Emis Tasks, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the visit list on EMIS appointments screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Give out results to patients after the Doctor has actioned.
Handling post.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure reception and the waiting areas are kept tidy.
Job responsibilities
KEY RESPONSIBILITIES:
Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
Deal with all General enquires, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages via Emis Tasks, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the visit list on EMIS appointments screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Give out results to patients after the Doctor has actioned.
Handling post.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure reception and the waiting areas are kept tidy.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Employer details
Employer name
The Hawthorns Surgery
Address
331 Birmingham Road
Wylde Green
Sutton Coldfield
West Midlands
B72 1DL
Employer's website
Employer details
Employer name
The Hawthorns Surgery
Address
331 Birmingham Road
Wylde Green
Sutton Coldfield
West Midlands
B72 1DL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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