• Job Description

  Req#: 5976
  Overview At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities Responsible for performing a variety of duties to support the Recovery function. Prioritizes and organizes responsibilities to assure the timely completion of all assigned duties. Interacts with customers within and outside department to provide quality service and to solve problems. Process recovery payments to charge off accounts Sorting and distributing department mail Updating credit reports on paid charge off accounts Maintaining files for charge off accounts Responsible for mailing letters Copying files/docs as needed Assists in month end processing of charge off memos/files Maintains and order supplies for department Responsible for service calls on department equipment Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion. Other duties as needed and/or required Qualifications Education/Training: A high school diploma or equivalent Skills: Strong interpersonal and communication skills, proficient PC Skills (Microsoft Office Suite, Adobe, etc.); customer service and problem solving skills; proficient reading, writing, and mathematics skills and organizational skills. Experience: A minimum of two (2) years office, or customer service or banking experience preferred. Other Job Information Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. Community Bank System, Inc. will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department: employment@cbna.com Minimum USD $18.25/Hr. Maximum USD $24.71/Hr.
  Education/Training: A high school diploma or equivalent Skills: Strong interpersonal and communication skills, proficient PC Skills (Microsoft Office Suite, Adobe, etc.); customer service and problem solving skills; proficient reading, writing, and mathematics skills and organizational skills. Experience: A minimum of two (2) years office, or customer service or banking experience preferred.
  Responsible for performing a variety of duties to support the Recovery function. Prioritizes and organizes responsibilities to assure the timely completion of all assigned duties. Interacts with customers within and outside department to provide quality service and to solve problems. Process recovery payments to charge off accounts Sorting and distributing department mail Updating credit reports on paid charge off accounts Maintaining files for charge off accounts Responsible for mailing letters Copying files/docs as needed Assists in month end processing of charge off memos/files Maintains and order supplies for department Responsible for service calls on department equipment Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion. Other duties as needed and/or required

• About the company

  Putting our customers first. That’s been our philosophy for over 150 years. We’re more than a full-service bank—we’re your friendly neighborhood money…

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