Employer Industry: Sensory and Consumer Research Consultancy

Why consider this job opportunity:
- Hourly compensation of $16.00
- Part-time position with flexible scheduling options for work-life balance
- Opportunity to accrue prorated PTO, holiday pay, and participate in 401(k) Savings Incentive Plans
- Mostly remote work with potential for in-person meetings and support in the Twin Cities area
- Supportive and collaborative team environment with opportunities for professional growth

What to Expect (Job Responsibilities):
- Serve as the first point of contact for respondents, addressing inquiries and resolving issues effectively
- Maintain knowledge of active research projects and ensure respondents meet qualification requirements
- Handle inbound communications via phone and digital channels, providing exceptional customer service
- Conduct outbound calls to assist in filling taste tests and manage respondent databases
- Meet monthly performance metrics related to phone and digital interactions

What is Required (Qualifications):
- High School diploma or GED equivalent required
- Strong comfort with various digital communication channels (Live Chat, SMS, Email, Social Media)
- Effective phone handling and problem-solving skills
- Excellent communication and interpersonal skills
- Reliable, proactive, and collaborative work ethic

How to Stand Out (Preferred Qualifications):
- Some exposure to SalesForce or other CRM systems
- Experience with phone software or customer service platforms

#SensoryResearch #CustomerCare #RemoteWork #PartTimeOpportunity #FoodIndustry

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