• Job Description

  Req#: 86067

  Overview

  Referral Representative I - Las Vegas, NV - On-CallHandle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

  Pay Range: $19.40+ per hour; Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

  Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

  Benefits Information:Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.On-call employees are eligible for:• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

  Responsibilities

  • Retrieve, sort and process specimens for shipment to referral laboratories.
  • Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
  • Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
  • Responsible for filing departmental documents.
  • Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
  • Report laboratory results using established protocols.
  • Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
  • Perform investigations and provide resolution to complex Referral Testing issues.
  • Research test availability using established protocol for selecting a referral vendor.
  • Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
  • Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
  • Identify and escalate Reportable Quality incidents to supervisors.
  • Maintain work area in a safe, functional and sanitary condition.
  • Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
  • Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

  Qualifications

  QUALIFICATIONS

  Required Work Experience:

  Minimum one (1) to two (2) years clinical laboratory experience.

  Preferred Work Experience:

  Customer service and/or medical background preferred.

  Physical and Mental Requirements:

  • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
  • Ability to stand and work at the bench for long periods of time.
  • Frequent walking and/or standing.

  Knowledge:

  • Basic understanding of the operations of Client Services and Specimen Processing.
  • Thorough understanding of Referral Testing.
  • Basic medical terminology applicable to clinical laboratory.

  Skills:

  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Demonstrate strong independent problem-solving skills.
  • Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
  • Communication skills necessary to handle telephone inquiries from clients and vendors.
  • Ability to deal with patient and client information in a confidential manner.
  • Good data entry skills required.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.

  EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

  Quest Diagnostics honors our service members and encourages veterans to apply.

  While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

  2025-86067

  EEO

  Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• About the company

  Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, Puerto Rico, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.

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