• Job Description

  Req#: R-0044886

  Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

  Job Title:

  Referral Service Representative

  Cost Center:

  301081041 System Care Retention

  Scheduled Weekly Hours:

  40

  Employee Type:

  Regular

  Work Shift:

  Mon-Fri; day shifts (United States of America)

  Job Description:

  JOB SUMMARY

  The Referral Service Representative coordinates incoming and external referrals throughout the organization. This role assures accurate and timely entry into the organization for the purpose of referral services. The Referral Service Representative gathers and correctly analyzes multiple pieces of data to accurately process referral efforts while providing excellent service to patients, providers, external facilities, and the organization.

  JOB QUALIFICATIONS

  EDUCATION

  For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

  Minimum Required: None

  Preferred/Optional: Graduate of a vocational technical Health Unit Coordinator, Medical Office Secretary, Medical Office Specialist or equivalent program. Successful completion of a medical terminology and an anatomy & physiology course at time of hire.

  EXPERIENCE

  Minimum Required: One year experience work in customer service. Demonstrated proficiency with typing and keyboard skills. Demonstrated proficiency with written and verbal communication skills.

  Preferred/Optional: One year experience work in customer service within a healthcare or health insurance industry. Demonstrated proficiency with knowledge of anatomy & physiology.

  CERTIFICATIONS/LICENSES

  The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

  Minimum Required: None

  Preferred/Optional: None

  This position can work remote from a Marshfield Clinic Health System service area. Training may be a mix of remote and onsite.

  Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

  Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

  Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

• About the company

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