• Job Description

  Req#: 3469

  The Refractory Support Specialist III uses their specialized knowledge of HarbisonWalker Internationals product portfolio to direct outside crews and represent the company as an on-site and first call technical liaison servicing two or more accounts, completing fleet rotation(s) and specialized reporting. The Refractory Support Specialist III will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish HarbisonWalker International as the product of choice. This position is a labor-intensive job, assisting the customer(s) in lining, relining and repairing furnaces, ladles, and tundishes.
  

  
  

  Job Duties

  Reading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures

  Assisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation

  Assisting customer(s) staff with cleaning and preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication

  Observing product performance at customer(s) site; performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)

  Works closely with customer(s), understanding their requirements and aiding them in obtaining the optimal performance of the products; monitoring stock levels to ensure the needs of customer(s) are met; placing replacement orders with HarbisonWalker Internationals Customer Service department

  Preventive and general maintenance tasks on refractory equipment; documenting the preventative maintenance

  Performing spare parts and equipment inventory count to ensure site specific standards are maintained; completing accurate and detailed refractory reports

  Observing and promoting safety and 5’S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks and monthly trainings; maintaining a safe and clean working environment

  Skills/Knowledge

  
  

  High school diploma or GED

  Ability to safely use brick saw and bricklaying equipment to lay brick

  Requires working knowledge of refractory lined units

  Ability to operate a jib crane and ensure the rigging of the load is correct

  Ability to safely operate a forklift

  Ability to safely operate various hand and electrical tools

  Ability to read, understand and work in conformity with work orders, as directed

  Ability to detect and correct unsafe or hazardous conditions of equipment and work environment

  Organized individual with emphasis on quality and the ability to meet deadlines

  Requires fundamental computer skills, experience in excel a plus

  Requires four years of refractory installation knowledge.

  Travel Required

  Physical and Environmental Requirements

  Physical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.

  Lifting: Requires lifting up to 75 pounds more than 2/3 of the time.

  Vision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.

  Environment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment.

  Noise: Requires working in very loud conditions (over 85 decibels).

• About the company

  HarbisonWalker International (HWI) is a leading supplier of refractories products and services in the United States and is known globally.

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