• Job Description

  Req#: 33616BR

  Department

  Facilities

  Description

  Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.

  Required Qualifications

  • high school diploma or its equivalent
  • at least two (2) years of experience with computer software and hardware
  • at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
  • basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • sound decision making skills
  • strong written and oral communication skills
  • strong analytical skills
  • ability to multi-task
  • empathetic listening skills
  • Professional telephone etiquette
  • time management skills
  • ability to work on a team
  • ability to be customer focused
  • willingness to work a flexible schedule including weekends and holidays

  Preferred Qualifications

  • a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
  • four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
  • four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
  • knowledge of Facility Services products and services
  • knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
  • knowledge and basic understanding of supermarket refrigeration systems and equipment
  • intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • knowledge of Problem Escalation Process
  • knowledge of Publix Organizational Structure
  • knowledge of understanding of company and department policies, processes and procedures
  • knowledge of improvement methodologies
  • ability to read and understand refrigeration architectural drawings
  • strong analytical skills
  • conflict resolution skills

  Hours of Work

  7:15am - 4:00pm

  Frequency of Pay

  Weekly

  Minimum Base Pay

  21.85

  Maximum Base Pay

  30.10

  Potential Annual Base Pay

  45,448 - 62,608

  Year End Bonus

  To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
  

  Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

  Travel Frequency

  Rarely/None

  Address

  3300 Publix Corporate Parkway

  City

  Lakeland

  State

  Florida

  Zip Code

  33811-3311

  Additional Information

  Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
  
  Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
  
  For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

  Facility

  Lak Publix Corporate Office B003

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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