Employment Type

Permanent

Closing Date

1 Feb 2024 11:59pm

Job Title

Regional Defence Technician

Job Summary

The Field Enhanced - Installer Repairer Specialist is key to delivering end-to-end installation of Telstra’s telecommunications networks. You play a vital role in repairing, installing and supporting our infrastructure so that our products and services have a seamless connection and experience for our customers.

Job Description

An excellent opportunity has become available for a highly motivated and passionate Regional Defence Technician to join the Defence Field Services Team.

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.

Our Defence team

Being in our Defence business means you'll be working to provide secure network and solutions for our defence customer segment.

Please note that all candidates must be Australian Citizens and hold either an NV1 Security Clearance or a minimum of a Baseline AGSVA Security Clearance to be considered. This role requires obtaining (if not already held) and maintaining an NV1 Security Clearance.

The Opportunity

We’re looking for a highly motivated and passionate Regional Defence Technician to join the Global Business Services Field Team. This is an onsite role that will be based in Brisbane.

Key Responsibilities

• Working on the customers ICT environment that includes Defence’s Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).

• Managing workload within the customers services management tool to meet SLAs.

• Working individually or with other teams to resolve incidents within SLAs.

• Working individually or with other teams to deliver service requests that meet the customers’ requirements within SLA’s.

• Updating documentation during changes such as cable solve or record books to maintain accuracy of the ICT environment.

• Maintain and report the security of the ICT environment.

What you need to succeed

• Hold a minimum of Baseline AGSVA security clearance.

• Knowledge on Data networks such as Juniper.

• Experience in voice technology IP and analogue SFB.

• Experience with passive ICT copper and fibre.

• Skills in VTC

• Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio.

• Expert communication and presentation skills

• Excellent negotiation skills

• Proven ability to manage conflicting demands.

Our perks & benefits

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.

• 16 weeks paid parental leave for primary and secondary carers.

• Professional development program and access to thousands of learning programs

• Toolkit provided (laptop + mobile plan)

• Laptop/Device allowance renewed every 2 years.

• Additional Telstra Day off

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

• Continuous Service Recognition for those who are coming across from a Federal Government agency to Telstra.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.\

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.