• Job Description

  Req#: REGIO004463

  Dead River Company is currently recruiting for a Regional Director of Operations who will oversee our market locations in SE New Hampshire and Massachusetts. This leadership position reports to the Regional Vice President and offers a broad array of responsibilities such as driving a customer-focused culture, achieving financial objectives, developing team members and promoting safety. A bachelor's degree in business administration and related field and industry experience are preferred.

  Position Summary:

  The Regional Director of Operations is a key member of the Company’s leadership team responsible for leading a large segment of the company’s Energy operations. This position manages General Managers and Delivery Center Managers who are directly responsible for ensuring an exceptional customer experience in specific geographic areas. The Regional Director of Operations also provides leadership in support of the Dead River Company Mission, Strategic Plan, and Customer Guarantees and Pledges. This is a key position responsible for achieving profitability targets. This position is also a member of the corporate Leadership Council that is directly involved with achieving the company’s Strategic Plan. The candidate will need to reside within the region and be willing to travel extensively.

  Essential Functions:

  • Mentors and develops direct reports (General Managers and Delivery Center Managers) through coaching, providing performance feedback and offering advice to foster professional growth and development.
  • Works closely with direct reports to effectively execute the mission, fulfill strategic objectives, achieve performance targets, and meet profitability goals.
  • Evaluates performance of direct reports through the Performance Scorecard. Key member of management team that evaluates/calibrates scorecards for all managers in the reporting structure. Reviews and approves annual merit wage increases.
  • Actively involved in achieving the company’s Strategic Plan as a member of the Leadership Council.
  • In collaboration with the VP of Operations, reviews and sets retail pricing of energy products to maximize gross margin while remaining competitive within each market segment. Monitors and gathers competitive market data from General Managers and keeps the RVP of Operations informed.
  • Collaborates with the Director of Sales, Director of Marketing, and key Shared Services leaders to prepare for the launch of sales and marketing initiatives and enhance the overall customer experience.
  • Reviews and approves annual operating budgets and capital budgets for Market locations. Reviews monthly financial statements with each General Manager. Works closely with General Managers to resolve significant budget variances.
  • Attains a general understanding of the energy software management system along with other systems for accounting and financial control.
  • Attains a thorough knowledge and understanding of all company policies, procedures, and programs. Gains an understanding of all federal and state laws pertaining to petroleum distribution and service.
  • Instrumental in reviewing, updating, and formulating policies and procedures relating to customer experience.
  • Promotes culture of safety and all corporate safety programs. Works with VP/General Counsel and Safety Manager to identify areas needing attention.
  • Sets a high standard of corporate image and strives to uphold the integrity of company policies and procedures. Supports Enterprise Risk Management program.
  • Assumes leadership roles in trade associations and community non-profits as opportunities arise.

  Other Tasks:

  Participates in special projects as needed.

  Education:

  A bachelor’s degree in business administration or related field or an equivalent combination of education and experience is required.

  Experience:

  This position requires a minimum of 7 years of experience leading people. A minimum of 7 years of previous experience managing a full-service energy operation is strongly preferred.

  Other Skills and Attributes Required:

  • Strong communication skills
  • Strong people management skills
  • Strong problem-solver
  • Good judgment and the ability to make timely decisions
  • Ability to think strategically and execute on tactics
  • Strong sales focus with ability to embody the “brand”
  • Partners/collaborates with Shared Services
  • Able to balance productivity with customer centricity
  • Change management
  • Strong “operator” able to maximize revenues and minimize expenses
  • Proven record of community involvement
  • Exhibits Dead River Company core leadership competencies including:

  • • Business acumen
    • Hiring and staffing
    • Building effective teams
    • Integrity and trust
    • Customer focus
    • Priority setting
    • Drive for results
    • Developing Direct Reports and Others
    • Dealing with ambiguity
    • Strategic agility
    • Managerial Courage

  Equipment and Tools Used:

  Office and computer related equipment.

  Contacts:

  This position deals frequently with employees at all levels, community business contacts, and equipment suppliers.

  Decisions Made:

  The Regional Director of Operations is a key decision-maker in both short and long-range planning, policy setting, and overall direction. This position is called upon to make or assist in important decisions relating to customer relationships, staffing, employee relations, profitability, and other operational matters. Decisions are often made in consultation with the RVP of Operations.

  Safety Considerations:

  This position plays a major role in supporting the corporate safety program. The company has both large deductible and self-insured insurance programs in place. Success of these programs is dependent on the control or reduction of employee injuries, vehicle accidents, and liability claims. This position personally has safety considerations relating to vehicle safety, trip/slip/fall hazards, and ergonomic issues in the office.

  Work Environment:

  Extensive travel is required in this position, mostly between markets within the current company footprint as well as to support future growth in an expanded footprint. Significant time is spent riding in a vehicle and in an office setting with controlled temperatures. Time is also spent outside the office in various settings including all weather conditions and temperatures.

  Physical Requirements Analysis:

  • The position requires frequent sitting along with occasional standing and walking
  • There is frequent use of the fingers to write, use a computer, and handle paperwork
  • There is frequent communication involving both speaking and listening in person and over the telephone
  • There is rarely a need to lift or move items weighing more than 25 pounds.

• About the company

  We deliver propane, heating oil and other energy fuels to homes and businesses in Maine, VT, NH, and Western MA.

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