• Job Description

  Req#: R0001944

  Job Posting Closing Date: Open until Filled

  Where do you belong?

  Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

  USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

  Job Description

  The Regional Director of Operations (RDO) supports USACS’s Regional Vice President (RVP), Medical Directors, and Regional Director of Advanced Practice Providers (APP) by providing the operational and administrative leadership necessary to deliver Patient-Centered care. The primary purpose of the RDO is to coordinate clinical and administrative services with the respective Regional Vice President for assigned sites. The RDO helps to define, implement and oversee staffing needs, as well as coordinate recruiting, credentialing, scheduling and onboarding. The RDO supports contract requirements, quality improvement programs, workflow, cost containment initiatives, and develops goals that align with the company’s Strategic Plan and their hospital partners’ needs.

  Location: Remote

  Supports West Division, Mountain Time Zone

  ESSENTIAL JOB FUNCTIONS:

  
  • Develop and maintain professional relationships with the RVP, Medical Directors, Lead APPs, staff clinicians, and USACS MSO contacts
  • Identify and maintain relationships with key contract decision makers at assigned hospital partners in conjunction with the RVP
  • Assist with preparation and presentation of client quarterly business reviews

  • Provide effective and timely communication throughout the organization, with clinicians and hospital partners to ensure all required reporting is completed timely and accurately; act as central point of contact for operational issues impacting clients within the assigned region

  • Ensure compliance with each hospital’s service agreement, incentives and subsidies
  • Support hospital partners in meeting requirements related to quality, stroke and trauma designation and other site initiatives

  • Facilitate weekly regional operations meeting (recruiting, credentialing, scheduling) to ensure seamless operations as well as clinician satisfaction
  • Coordinate site training and onboarding for clinicians
  • Participates in monthly meetings as assigned by RVP (service line meetings, quarterly business reviews, operations meetings etc.)

  • Serve as subject matter expert on operational performance to ensure processes, people and analytics are in place to drive efficiency and productivity

  • Participate in contract implementations and integrations to support optimum staff performance; communicates regularly with MSO to ensure successful project management

  • Manage Key Performance Indicators (KPI’s) of client and report results, identify performance trends and facilitate activities to improve performance in coordination with site leadership

  • Monitor site documentation, specifically coder communications, incomplete medical records, and assists with information management between the hospital and Revenue Cycle Mgmt
  • Other duties as assigned

  KNOWLEDGE, SKILLS AND EXPERIENCE:

  
  • Emergency Department leadership experience, or equivalent healthcare leadership experience
  • Emergency Department or other healthcare management strongly preferred
  • Must have experience in management of teams, specifically as a facilitator
  • Ability to understand and analyze service line data, work-flow and financial information.
  • Understanding of budgets, productivity and healthcare billing
  • Operate with a great deal of autonomy and be able to take projects from inception to completion
  • Excellent attention to details
  • Ability to prioritize and meet deadlines
  • Must have computer skills and a willingness to learn in areas that are lacking
  • Must communicate effectively

  EDUCATION:

  
  • BA degree required
  • Graduate degree preferred with concentration in healthcare

  Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

  US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options. To learn more, please visit the following link: https://www.usacs.com/benefits-guide-2024

  Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Careers worklet in the Workday system.

• About the company

  Founded by emergency medicine physician groups in Colorado, Florida, Maryland, Ohio, and Texas, USACS is the national leader in physician-owned integrated acute care, including emergency medicine, hospitalist, critical care, and observation services. USACS provides high-quality care to approximately 7 million patients annually at more than 300 programs and is aligned with leading hospital systems across the country.

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