• Job Description

  Req#: 202505-112683

  At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

  The Position

  As a Regional Field Service Engineer you will operate in EMEA (Europe) and you will be accountable for installation of CoreLab analytical laboratory instruments platforms, in order to achieve a high level of service excellence within the region. Working in close contact with Global as well as Roche Italy affiliate, you will also be responsible to contribute to large projects at customer sites and will be seen as the knowledge expert.

  We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.

  Your key responsibilities

  • Installation/relocation of Roche laboratory analytical instruments and installation of large projects requiring particular attention, due to the continuous increase in customer requests and the specifications of the instruments we provide;
  • Technical release of analytical systems for laboratory use;
  • Independent analysis and resolution of most questions and issues, referring only the most complex matters to higher levels;
  • Ensuring that all regional activities are documented in compliance with the company's quality procedures;
  • Awareness of new service bulletins, urgent news from Global Customer Support (GCS), and other forums. Close collaboration with our Global Customer Support to share technical experiences, implement new ways of working, and promote teamwork across borders;
  • Knowledge transfer and technical resource to other Field Service Engineers;
  • Support for the coordination of service at the customer site, as well as general/technical advice to service coordination;
  • Timely and accurate data recording according to work instructions and agreements, regarding related activities in the CRM system;
  • Active collection of information in preparation for meetings, active participation in such meetings, and feedback on meeting outcomes to others;
  • Development and monitoring of local reports to ensure the efficient and productive delivery of services;
  • Active monitoring of costs for own service activities.

  Who you are

  • Degree with full technical higher education (biomedical engineering, precision mechanics, electronic, Information Technology, Medical Technology or related specialties);
  • Minimum previous professional experience required;
  • Basic knowledge of electronics, electro-mechanical systems and Information Technology & Networking;
  • Open for frequent travels both local and throughout Europe (on average, 80% travel required);
  • Excellent analytical, problem analysis and decision-making skills, as well as effective planning, organizational and time management;
  • Customer service orientation, mastering written/verbal communication, organization and prioritization skills
  • Fluency both in Italian and in English (verbal and written);
  • Valid driver’s license.

  Travel required across countries: up to 80% of time (travels could last the entire week).

  Preferred residence / domicile: Lombardy

  Who we are

  A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

  
  Let’s build a healthier future, together.

  Roche is an Equal Opportunity Employer.

• About the company

  606018 F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics.

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