National Corporate Housing
Regional Guest Experience Coordinator
PayCompetitive
LocationCosta Mesa/California
Employment typeOther
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Job Description
- Req#: 2273
- Managing guests entire experience with National. Welcome Information, Pre & Post Arrival communications, Maintenance Request resolution & Departure Instructions.
- Resolving client & guest issues promptly. Ensuring guest satisfaction by going above and beyond.
- Reviewing apartment inspections to ensure inventory, furnishings and apartment set-up meets National’s standards & policies.
- Manage existing and newly identified resources to centralize task activity for field offices
- Manage resources efficiently, balancing workloads across team members and ensuring proper use of technology and tools
- Coordinate field operations calendar for project and support schedule
- Personalizing move-in gifts and replenishing welcome bag inventory as needed
- Serving as the primary point of contact for coordinating vendor deliveries, pickups, setups, and installations
- Develop & grow relationships with vendors & suppliers
- Assist in identifying potential risks and challenges associated with projects and communicate risk mitigation strategies
- Audit Market(s) vendor expenditures to ensure accuracy and correct discrepancies.
- Occasionally traveling to inspect apartments, deliver miscellaneous items to guests, and manage lockbox inventory.
- Performing other duties as assigned
- A collaborative team dynamic where we rely on each other's support and expertise.
- Quickly identify problems, finding creative solutions and working under pressure to correct them before our guest arrives.
- No two days are the same, providing an exciting and ever-changing work environment.
- Excellent opportunities for professional development and growth
- Motivated self-starter with a drive to succeed
- Ability to collaborate with multiple divisions simultaneously
- A personable and self-starting nature with excellent communication skills
- A "whatever it takes" attitude towards delivering the ultimate guest experience.
- Occasional Travel with assigned markets may be necessary.
- knowledge of computer programs, Microsoft Office & various mobile applications.
- Competitive Compensation
- $19.42-$31.15/hr
- Performance based bonus potential
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company paid life insurance, short term disability, and long term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
- Inclusive Awards and Recognition Program
- Vacation, sick, and floating holidays
- Paid time off
- Paid volunteer time
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
- National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Regional Guest Experience Coordinator - West RegionNational Corporate Housing is searching for an exceptional Customer Service professional who has a passion for creating superior guest experiences that leave an impression. In this role, you will go above and beyond to "WOW!" our guests before, during, and after their stay. The ideal candidate will direct resources to build and maintain a strong presence and continued customer loyalty. The selected person needs to have a professional image, strong communication and customer service and organizational skills (able to keep meticulous records), be detail oriented and be able to multi-task.National Corporate Housing is a multi-brand, global leader in the hospitality industry, specializing in temporary housing program management for global business travel and corporate relocations. As one of the largest providers of temporary housing worldwide, we pride ourselves on delivering exceptional experiences to our guests.What you are focused on:What is unique about this role:What is needed to be successful in this role:Benefits :Fair Labor Standards Act (FLSA): Non-ExemptWill not aid with relocation costs.National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
About the company
National Corporate Housing offers one of the largest geographic coverage areas in the United States and the world for temporary, furnished corporate housing. Every member of our staff acts as our clients’ ultimate host. Come stay with us.