The hiring range for this opportunity is $57,000 to $82,000 annually along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY

The Regional Operations Administrator I reports directly to Regional Operations Administration Manager and is responsible for performing branch operational reviews, supporting bank mergers and acquisitions, and supporting the branches within the assigned region. This role contributes to determining business growth opportunities and raising risk awareness throughout the organization through proactive operational business practices, and monitoring processes. Other duties involve providing support for all branch operations functions and support all customers transacting in the Retail Banking network. Provides leadership to the supported branches to ensure consistent operational controls, regulatory compliance, and reporting procedures are in place to support the organizations growth while improving efficiency. This includes the administration of the bank’s Branch Operational Risk Reviews in which are relied on to support the Audit Program. Provides guidance, advice, and assistance on a wide variety of bank deposit operations policies and procedures. Responsible for making reasonable and sound decisions, evaluating risk and loss exposures, while ensuring the Bank remains compliant with required regulations and its written policies. To be successful, the Regional Operations Administrator must be able to partner and effectively communicate with all levels of management and customers. This role contributes to the risk awareness through the branches and reinforces the activities for the first line defense to achieve satisfactory audit performance and meet regulatory requirements.

MAJOR RESPONSIBILITIES

• Administers the Branch Operational Risk Reviews within the assigned region to monitor the operational functions of the branch, compliance adherence, and ensure that SOX controls are followed according to outlined procedures.

• Visits assigned branches in the region on a regular basis to observe internal controls and operating procedures, ensure branches are in adherence with bank policies and procedures, and to identify improvements to operational internal control methods within the branch.

• Accountable for responsibilities related to the branches within the assigned region that include new account monitoring, employee coaching and development, execution of management meetings, and direct support for branches in researching and resolving customer complaints.

• Participates in operational support activities under the direction of the ROA Manager to support bank merger and acquisitions, branch openings, closures or relocations.

• Serves as the operational support team member for branches within the assigned region for all disaster recovery and business continuity activities that transpire, coordinating with the Regional Manager on employee safety and activities to ensure operational soundness during the disaster.

• Delivers W.I.S.E. service to the branches, departments and teammates that fulfill our mission of improving the financial success and well-being of our customers.

• Maintains a current understanding of bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.

OTHER RESPONSIBILITIES

• Supports branch management with customer support issues and branch development analysis for ongoing training.

• Serves as back up coverage for the Branch Operations Administrative Department.

• Maintains a current understanding of stated procedures and policies, including regulatory compliance issues.

• Partners with Customer Advocacy Group on Complaint research and/or branch contact.

• Partners with Financial Investigation Unit on fraud and actions to reduce loss and risk mitigation.

• Performs other work-related duties as assigned.

• Requires extensive travel.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• Bachelor’s degree (B.A.) in Business or Finance from a four-year college or university preferred. 5+ years in an Operational role supporting a retail banking environment.

• Thorough knowledge of bank retail operations involving all aspects of deposit accounts.

• Thorough knowledge of Federal and State banking regulations pertaining to bank deposits and operations.

• Outstanding written and verbal communication skills.

• Analytical ability to determine underlying issues involved in noncompliance with policies, procedures, and processes.

• Excellent organizational skills.

• Strong time management skills.

POSITION SUMMARY

The Regional Operations Administrator II reports directly to Regional Operations Administration Manager and is responsible for performing branch operational reviews, supporting bank mergers and acquisitions, and supporting the branches within the assigned region. This role contributes to determining business growth opportunities and raising risk awareness throughout the organization through proactive operational business practices, and monitoring processes. Other duties involve delivery support for all branch operations functions, senior level customer support escalations and support all customers transacting in the Retail Banking network. Provides leadership to the supported branches to ensure consistent operational controls, regulatory compliance, and reporting procedures are in place to support the organizations growth while improving efficiency. Provides guidance, advice, and assistance on a wide variety of bank deposit operations policies and procedures. This includes the administration of the bank’s Branch Operational Risk Reviews in which are relied on to support the Audit Program. Responsible for making reasonable and sound decisions, evaluating risk and loss exposures while ensuring the Bank remains compliant with required regulations and its written policies. To be successful, the Regional Operations Administrator must be able to partner and effectively communicate with all levels of management, Internal Audit, Legal, Compliance, and customers. This role contributes to the risk awareness through the branches and reinforces the activities for the first line defense to achieve satisfactory audit performance and meet regulatory requirements.

MAJOR RESPONSIBILITIES

• Administers the Branch Operational Risk Reviews within the assigned region to monitor the operational functions of the branch, compliance adherence, and ensure that SOX controls are followed according to outlined procedures.
• Visits assigned branches in the region on a regular basis to observe internal controls and operating procedures, ensure branches are in adherence with bank policies and procedures, and to identify improvements to operational internal control methods within the branch.
• Engages and partners with Regional Managers, Commercial Teams, and internal business partners for service delivery and business process improvements within Retail Banking.
• Accountable for responsibilities related to the branches within the assigned region that include new account monitoring, employee coaching and development, execution of management meetings, and direct support for branches in researching and resolving customer complaints.
• Delivers W.I.S.E. service to the branches, departments, and teammates that fulfill our mission of improving the financial success and well-being of our customers.
• Support Mergers and Acquisitions by serving as the SME member of various project teams for the conversion tasks force, branch openings, relocations, and branch closures. Works closely on vendor management for all operational tasks related to the event.
• Serves as the operational support team member for branches within the assigned region for all disaster recovery and business continuity activities that transpire, coordinating with the Regional Manager on employee safety and activities to ensure operational soundness during the disaster.
• Maintains a current understanding of bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.

OTHER RESPONSIBILITIES

• Supports branch management with customer support issues and branch development analysis for ongoing training.
• Serves as back up coverage for the Branch Operations Administrative Department.
• Partners with Customer Advocacy Group on Complaint research and/or branch contact.
• Partners with Financial Investigation Unit on fraud actions to reduce loss and risk mitigation.
• Performs other work-related duties as assigned.
• Maintains a current understanding of bank published procedures and policies.
• Requires extensive travel.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• Bachelor’s degree (B.A.) in Business or Finance from a four-year college or university preferred.
• 7+ years in an Operational role supporting a retail banking environment.
• Thorough knowledge of bank retail operations involving all aspects of deposit accounts.
• Thorough knowledge of Federal and State banking regulations pertaining to bank deposits and operations.
• Outstanding written and verbal communication skills.
• Analytical ability to determine underlying issues involved in noncompliance with policies, procedures, and processes.
• Excellent organizational skills.
• Strong time management skills.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of over $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.

Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.

Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.

Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.